Automotive Service Manager

Firestone Complete Auto Care; Missouri City (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the automotive service sector is seeking an Automotive Service Manager to leverage automotive repair knowledge and manage customer relationships. The role involves leading a team of technicians, ensuring quality standards, and driving sales. Ideal candidates will possess strong leadership and communication skills, alongside technical experience in auto service.

Benefits

Medical, Dental, and Vision insurance from day 1

Paid vacation and holidays

On-the-job training and ASE certifications

Flexible schedule

401(k) match

On-demand pay program

Qualifications

• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Oversee hiring and training of auto service team.
• Drive sales through customer interactions.

Skills

Customer complaint problem solving

Leadership

Effective communication

Education

High School Diploma or equivalent

2-year degree or equivalent

Job description

Join to apply for the Automotive Service Manager role at Firestone Complete Auto Care

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Join to apply for the Automotive Service Manager role at Firestone Complete Auto Care

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

Our Values

When you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We offer competitive pay, formal training, performance incentives, paid vacations and holidays, healthcare packages, and a 401k plan.

Job Summary

Combine your automotive repair knowledge with people skills to manage customer relationships, serve as a liaison between technicians and customers, and lead a team of vehicle technicians. Assist with parts, materials, and equipment purchases.

Responsibilities

1. Assign and schedule work duties to auto service staff based on skill levels.
2. Serve all automotive service needs of customers.
3. Oversee hiring and training of auto service team.
4. Maintain high teammate retention.
5. Ensure quality standards compliance.
6. Manage customer interactions to ensure satisfaction and retention.
7. Develop understanding of store operations to improve efficiency.
8. Drive sales through customer interactions and vehicle inspections.
9. Provide insights to facilitate product and service sales.

Minimum Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Customer complaint problem solving skills.
• Inventory, scheduling, and equipment management aptitude.
• Leadership and coaching abilities.
• Effective communication skills.
• Willingness to continue automotive education.
• Valid driver’s license for test drives.

Preferred Qualifications

• 2-year degree or equivalent.

Benefits

• Medical, Dental, and Vision insurance from day 1.
• Paid vacation and holidays.
• On-the-job training and ASE certifications.
• Flexible schedule.
• 401(k) match.
• On-demand pay program.

Our Values Give Back to You

• Professional development opportunities.
• Community involvement.
• Integrity and teamwork.

What We Offer

Supportive onboarding, development opportunities, CSR activities, a dynamic environment, work/life balance, and a diverse team. Bridgestone is an Equal Employment Opportunity employer.