Automotive Service Leader

Hyundai Motor America; Massillon, Northern (OH, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Hyundai Motor America is seeking a Service Department Manager to lead a productive service team in Massillon, Ohio. You will forecast departmental goals, hire and train staff, manage budgets, and ensure high-quality repairs with strong customer satisfaction.

The role emphasizes leadership, process optimization, and adherence to factory guidelines. The position requires extensive experience in automotive service management, budgeting, and staff development, with a focus on efficiency and repeat

Qualifications

• Bachelor's degree or equivalent required.
• 2–4 years related experience or training; or equivalent.
• 4–10 years related experience or training; or equivalent.

Responsibilities

• Forecasts goals and objectives for the department.
• Hires, trains, counsels and monitors performance of staff.
• Prepares and administers annual operating budget.
• Maintains reporting systems required by management and factory.
• Directs and schedules activities of all department employees.
• Develops and implements marketing plans to promote new and repeat business.
• Ensures compliance with regulations affecting service operations.

Skills

Budgeting

Staff management

Forecasting

Leadership

Training

Customer relations

Reporting

Education

Bachelor's degree

Tools

Excel

Job description

Hyundai Motor America is seeking a Service Department Manager to lead a productive service team in Massillon, Ohio. You will forecast departmental goals, hire and train staff, manage budgets, and ensure high-quality repairs with strong customer satisfaction.

The role emphasizes leadership, process optimization, and adherence to factory guidelines. The position requires extensive experience in automotive service management, budgeting, and staff development, with a focus on efficiency and repeat