Automotive Service Manager

Murgado Automotive Group; Illinois; On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Competitive pay with commission

Health, vision, dental, and retirement

401K with company match

Paid time off

Ongoing training and career growth

Employee discounts

Job summary

Murgado Automotive Group is seeking an Automotive Service Manager to lead the Service department and drive exceptional customer satisfaction. You will manage daily operations, mentor a team of service professionals, and implement strategies to maximize efficiency and profitability.

The ideal candidate has proven service-management experience in automotive settings, strong leadership and communication skills, and familiarity with DMS and repair software.

Qualifications

• High school diploma or equivalent required; automotive tech or business degree preferred.
• Proven experience as a Service Manager or similar leadership role in automotive service.
• Strong leadership, communication, and problem-solving abilities.
• Experience with dealership management systems (DMS) and repair software preferred.

Responsibilities

• Lead and mentor the service team to deliver exceptional customer service and hit department goals.
• Oversee daily service operations, including scheduling, workflow, and staffing.
• Conduct performance evaluations and provide feedback for continuous improvement.
• Maintain high customer satisfaction by addressing concerns and clear communication.
• Develop service initiatives to enhance customer experience and loyalty.
• Monitor productivity, quality standards, and KPI performance.
• Manage the service department budget including labor, parts, and supplies.
• Collaborate with sales and parts to ensure seamless operations and upsell services.

Skills

Leadership

Customer service

Team management

Communication

Problem solving

Multitasking

Organizational skills

Education

High School Diploma

Automotive Technology degree (preferred)

Business Management degree (preferred)

Tools

DMS

Automotive repair software

Job description

Job Description

We are seeking a dynamic and motivated Automotive Service Manager to lead our Service department and be responsible for overseeing all service operations and ensuring high levels of customer satisfaction. The Automotive Service Manager will lead a dedicated team of service professionals, manage daily operations, and implement strategies to drive service department success. If you have a passion for automotive service and a drive for excellence, this may be a great opportunity for you.

Duties & Responsibilities:

• Lead, mentor, and motivate the service team to deliver outstanding customer service and achieve departmental goals.
• Oversee daily service operations, including scheduling, workflow management, and staffing.
• Conduct regular performance evaluations and provide feedback to ensure continuous improvement.
• Ensure the highest levels of customer satisfaction by addressing concerns, resolving issues, and maintaining effective communication.
• Develop and implement service initiatives to enhance customer experience and loyalty.
• Monitor and manage service department productivity, efficiency, and quality standards.
• Analyze service metrics and KPIs to identify areas for improvement and implement corrective actions.
• Develop and manage the service department budget, including labor, parts, and supplies.
• Drive profitability by optimizing service operations and upselling additional services and products.
• Work closely with other departments, including sales and parts, to ensure seamless operations and customer satisfaction.
• Ensure compliance with all company policies, procedures, and industry regulations.

Qualifications:

• Proven experience as a Service Manager or in a similar leadership role within an automotive service environment.
• Strong understanding of automotive service operations, including repair processes, parts management, and customer service.
• Exceptional leadership and team management abilities with a focus on employee development and motivation.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• High school diploma or equivalent required; a degree in Automotive Technology, Business Management, or a related field is preferred.
• A valid driver’s license with a clean driving record.
• Familiarity with dealership management systems (DMS) and automotive repair software.

Benefits:

• Competitive Compensationpackage with salary and performance-based commission.
• Comprehensive benefits package, including health, vision, dental and retirement plans.
• 401K w/ company match
• Paid Time Off
• Ongoing training and professional development opportunities for career growth and advancement.
• Employee discounts on goods sold by the company
• Supportive and collaborative work environment with a focus on team success.

Job Type: Full-time