Automotive Service Manager

My Car LLC; Fredericksburg (VA); On-site; USD 60,000 - 120,000; Full time

Job summary

A leading automotive service provider in Virginia seeks an experienced Automotive Service Manager to enhance service efficiency and customer satisfaction. This role involves overseeing the service department, leading a team, and managing operational budgets. Ideal candidates will have significant automotive experience and proven leadership skills.

Benefits

Health, Vision, and Dental Insurance

Paid Training

Ongoing Paid Training

Career Advancement

401(K) with profit sharing

Qualifications

• Minimum of 5 years' experience in automotive service with 2 years in a managerial role.
• In-depth knowledge of automotive diagnostics and repair procedures.
• Familiarity with local market conditions in Virginia.

Responsibilities

• Oversee daily operations of the service department for timely servicing.
• Recruit, train, and mentor technicians and service advisors.
• Manage departmental budgets and control expenses.

Skills

Leadership

Communication

Problem-Solving

Organizational Skills

Customer Service

Education

ASE certifications or equivalent credentials

Tools

Service management software

Job description

Job Title: Automotive Service Manager

Location: Virginia (On-Site at My Car Corporation)

Employment Type: Full-Time

Salary: $60,000 to $120K

About Us:
My Car Corporation is a dynamic and forward-thinking automotive service provider committed to excellence in customer service and technical expertise. We pride ourselves on maintaining high service standards and innovative automotive solutions. We are looking for an experienced Automotive Service Manager who can lead our service department to new levels of efficiency and customer satisfaction.

Key Responsibilities:

• Department Leadership:
  Oversee daily operations of the service department, ensuring timely and efficient vehicle servicing and repair work.
• Team Management:
  Recruit, train, and mentor technicians and service advisors. Foster a collaborative environment focused on continuous improvement and exceptional customer service.
• Quality Control:
  Monitor work quality, enforce safety protocols, and ensure compliance with manufacturer guidelines and industry standards.
• Customer Relations:
  Serve as the primary point of contact for customer concerns and feedback; maintain high levels of customer satisfaction and loyalty.
• Budget and Inventory Management:
  Manage departmental budgets, control expenses, and oversee the ordering and management of parts and supplies.
• Process Improvement:
  Analyze service workflows and implement strategies to optimize efficiency, reduce cycle times, and boost profitability.
• Reporting & Communication:
  Maintain detailed records, prepare performance reports, and communicate effectively with management on departmental metrics and operational challenges.

Candidate Qualifications:

• Experience:
  Minimum of 5 years’ experience in an automotive service environment, with at least 2 years in a supervisory or managerial role.
• Technical Expertise:
  In-depth knowledge of automotive repair, diagnostics, and service procedures. ASE certifications or equivalent credentials are highly preferred.
• Leadership & Communication:
  Proven leadership skills, excellent customer service abilities, and strong verbal and written communication skills.
• Problem-Solving:
  Ability to analyze and resolve operational issues, manage conflict, and implement effective solutions.
• Organizational Skills:
  Strong planning, organizational, and budgeting skills; experience with modern diagnostic tools and service management software is a plus.
• Industry Knowledge:
  Familiarity with local market conditions and customer expectations in Virginia, ensuring that service standards meet regional benchmarks.
  
  

Benefits:

• Health, Vision, and Dental Insurance.
• Paid Training.
• Ongoing Paid Training
• Career Advancement.
• 401(K) with profit sharing.

We believe in investing in our employees from the very beginning. We focus on making our employees the best they can be through continuous training, advancement opportunities, and top-notch compensation and benefits – all while promoting a culture that supports our Core Values: Sincerity, Hard work, Employee teamwork, Enthusiasm, Hospitality and being Your best. It’s simple really – we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees!

Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. My Car Business Services is an Equal Employment Opportunity Employer.