Automotive Service Manager

Firestone Complete Auto Care; Baltimore (MD); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading company in the automotive service industry is seeking a full-time Service Manager. This role involves managing customer relationships, overseeing technician training, and ensuring high service quality. Ideal candidates will have substantial technical experience and strong leadership skills to develop a successful automotive service team.

Qualifications

• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Oversee the hiring and training of the auto service team.

Skills

Problem-solving

Leadership

Communication

Education

High School Diploma or equivalent

Job description

COMPANY OVERVIEW
Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

JOB DESCRIPTION

Combining in-depth automotive repair knowledge with people skills, this position manages customer relationships and serves as a liaison between technicians and customers. Responsibilities include selecting, coaching, leading, training, and supervising vehicle technicians, as well as assisting with the purchase of parts, materials, and equipment.

RESPONSIBILITIES

1. Assign and schedule work duties to auto service staff according to individual skill level.
2. Serve all automotive service needs of customers.
3. Oversee the hiring and training of an effective auto service team.
4. Ensure high teammate retention.
5. Maintain compliance with quality standards.
6. Develop customer satisfaction and retention.
7. Perform other duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem-solving skills, especially with customer complaints.
• Aptitude to manage inventory, scheduling, and equipment maintenance.
• Leadership and coaching abilities.
• Strong teammate and customer communication skills.
• Ability to recruit and select technicians and general service teammates.
• Willingness to continue education and stay current in automotive repair issues.
• Completion of all current BSRO store education courses & modules required for this position.
• Valid automotive driver’s license for testing vehicles.

EMPLOYMENT DETAILS

Type: Regular, Full-time

Bridgestone is an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals regardless of age, race, color, national origin, citizenship status, disability, gender, sexual orientation, gender identity/expression, veteran status, or other protected characteristics.

Employment Eligibility: If hired, a Form I-9 must be completed. Temporary work authorization or sponsorship needs may disqualify applicants.