Automotive Service Manager

Big Brand Tire & Service; Arroyo Grande (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Commission & overtime

Vacation & holidays

Insurance: medical/dental/vision

401(k) with company match

Employee discounts

Referral bonuses

ASE reimbursement

Career progression

Job summary

Big Brand Tire & Service is seeking an Automotive Service Manager to lead the service team, coach technicians and advisors, and drive sales with a focus on customer satisfaction. The role bridges mechanics and customers, explains repairs, and ensures high performance standards in a fast-paced store environment.

You will oversee daily operations, scheduling, and compliance while maintaining a safe, efficient shop and striving for loyalty and trust through world-class service.

Qualifications

• 1–3 years in automotive service management or retail repair leadership.
• Strong service sales background (tires, brakes, maintenance, or mechanical).
• Proven ability to lead a team in a high-volume, fast-paced environment.
• Excellent communication and problem-solving skills.
• Valid driver’s license with ability to lift 70 lbs.
• Self-starter focused on results, accountability, and growth.
• Open availability including weekends.

Responsibilities

• Lead the service team—train, coach, and motivate techs & advisors to perform at their best.
• Bridge between mechanics and customers: explain repairs, recommend services, and close sales with confidence.
• Drive store performance by hitting and exceeding sales & service targets.
• Partner with Store Manager on daily operations, scheduling, and compliance.
• Keep the shop efficient, safe, and aligned with company standards.
• Ensure every customer gets world-class service that builds loyalty and trust.

Skills

Service management

Service sales

Team leadership

Customer communication

Problem solving

Job description

Automotive Service Manager

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

Description

Automotive Service Manager

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth — with progression into Store Manager or Multi-Unit leader, evidenced by hundreds of team member promotions.

Service Manager:

• Lead the service team — train, coach, and motivate techs & advisors to perform at their best
• Be the bridge between mechanics and customers: explain repairs, recommend services, and close sales with confidence
• Drive store performance by hitting and exceeding sales & service targets
• Partner with Store Manager on daily operations, scheduling, and compliance
• Keep the shop efficient, safe, and aligned with company standards
• Ensure every customer gets world‑class service that builds loyalty and trust

What Makes You a Great Fit

• At least 1–3 years of experience in automotive service management or retail repair leadership
• Strong background in service sales (tires, brakes, maintenance, or mechanical)
• Proven ability to lead a team in a high-volume, fast‑paced environment
• Excellent communication and problem‑solving skills
• Valid driver’s license + ability to lift 70 lbs (jumping in when needed is part of the job)
• A self-starter who thrives on results, accountability, and growth
• Open availability, including weekends, to lead and support the team during peak business times

American Tire Depotis an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.