Automotive Service Leadership Opportunities
Mercedes-Benz of Wichita
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Benefits offered by this job
Job summary
Walser Automotive Group is growing its leadership teams across Minnesota, expanding through new stores and stronger service operations. We seek driven automotive service leaders to develop people, drive performance, and deliver exceptional customer experiences.
Compensation ranges from $80,000 to $130,000 annually depending on position, experience, and dealership. Walser offers an extensive leadership development program and opportunities across multiple brands and markets.
Qualifications
- Minimum of 1 year of automotive service writing experience required.
- Previous service leadership, supervisory, or management experience strongly preferred.
- Solid understanding of dealership service operations, repair processes, and automotive systems.
Responsibilities
- Lead, motivate, and develop Service Advisors, Technicians, and other service department team members.
- Oversee daily service department operations to maximize efficiency, quality and profitability.
- Monitor key performance indicators including technician productivity and customer satisfaction.
- Partner with HR to recruit, hire, onboard, and retain service professionals.
- Provide hands-on coaching, feedback, and performance evaluations.
Skills
Tools
Job description
#3896
Corporate
We're not just growing our dealership footprint. We're growing our leadership teams!
Walser Automotive Group is expanding, and with growth comes opportunity.
With new dealerships joining our family and continued investment in our existing locations, we're looking for driven, people-focused automotive service leaders who are ready to help shape what's next.
Whether you're an experienced Service Manager, a proven Fixed Operations leader looking for your next challenge, or a high-performing Service Advisor ready to take the next step, we want to connect!
At Walser, we don't just hire for today's openings. We hire for growth, future opportunities, and the leaders who will help take us there.
Compensation: $80,000–$130,000 annually (depending on position, experience, and dealership).
For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities.
As a family-owned, family-run organization, we've grown to 29 dealerships representing 26 automotive brands across Minnesota, Kansas, and Illinois.
Our Minnesota dealership network includes opportunities across the Twin Cities and surrounding communities, with brands such as:
Toyota | Lexus | Honda | Acura | BMW | Audi | Porsche | Mercedes-Benz | Chevrolet | Ford | Nissan | Mazda | Hyundai | Kia | Subaru | Chrysler | Dodge | Jeep | Ram | Lamborghini and more!
From established, high-volume service departments to newly acquired stores building their next chapter, our growing organization offers leadership opportunities across a variety of brands, teams, and markets.
Minnesota regions include:
West Metro: Bloomington, Eden Prairie, and surrounding communities
North Metro: Brooklyn Park, Coon Rapids, and surrounding communities
South Metro: Burnsville and surrounding communities
East Metro & Greater Minnesota: Additional dealership locations throughout our Minnesota network
Different brands. Different teams. One shared commitment to putting people first.
As a Service Leader at Walser, you'll do more than manage a service department. You'll develop great people, drive operational performance, and create an experience that keeps customers coming back.
Lead, motivate, and develop Service Advisors, Technicians, and other service department team members.
Build a positive, accountable, and performance-driven team culture.
Partner with Recruiting and HR to attract, hire, onboard, and retain talented service professionals.
Provide hands‑on coaching, ongoing feedback, and regular performance evaluations.
Identify emerging talent and support career development, technical training, and advancement opportunities.
Ensure employees receive the training and resources needed to meet Walser and manufacturer standards.
Lead by example and create an environment where employees feel supported, challenged, and empowered to succeed.
Oversee daily service department operations, ensuring efficiency, productivity, quality, and profitability.
Coordinate repair orders, technician workloads, and service priorities to maximize shop efficiency.
Monitor key performance indicators, including technician productivity, efficiency, customer satisfaction, and department financial performance.
Partner with dealership leadership to establish goals, identify opportunities, and implement strategies that improve results.
Oversee service scheduling, workflow management, and timely completion of customer repairs.
Manage rental and courtesy vehicle operations as applicable.
Support accurate warranty administration, service documentation, payroll, and incentive reporting.
Maintain compliance with company policies, manufacturer requirements, and applicable safety standards.
Create a customer-first service environment built on transparency, trust, and communication.
Ensure customers receive prompt, professional, and courteous service.
Partner with Service Advisors and Technicians to resolve concerns and deliver quality repairs.
Build lasting customer relationships that encourage loyalty and repeat business.
Take ownership of customer escalations and help turn challenging situations into positive experiences.
Ensure service processes and communication standards consistently reflect Walser's commitment to excellence.
Help build and strengthen service teams as Walser continues to grow.
Embrace innovation, technology, and evolving automotive service practices.
Collaborate with leaders across our dealership network to share ideas and improve performance.
Support operational improvements that benefit employees, customers, and the business.
Follow applicable dealership safety requirements, including required protective eyewear and footwear.
Perform additional duties and projects as assigned.
Most importantly, bring Walser's Core Values to life every day: Do the Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.
We're looking for leaders who are passionate about people, performance, and the automotive service industry.
Minimum of 1 year of automotive service writing experience required.
Previous service leadership, supervisory, or management experience strongly preferred.
A solid understanding of dealership service operations, repair processes, and automotive systems.
Experience coaching, motivating, and developing team members.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Familiarity with service department performance metrics, customer satisfaction, and operational efficiency.
Strong communication, problem-solving, and customer relationship skills.
Proficiency with dealership management systems, Microsoft Office, and manufacturer systems; ADP experience is a plus.
Understanding of warranty processes, documentation, and service administration.
A positive attitude, professional demeanor, and customer-first leadership approach.
Must be at least 18 years of age with a valid driver's license and an acceptable driving record.
Don't check every leadership box yet?
We also value automotive service professionals who demonstrate strong leadership potential, initiative, and a genuine desire to grow.
Depending on your experience and qualifications, there may be opportunities to develop your career through other roles within our service organization.
At Walser, leadership development isn't an afterthought. It's part of how we invest in our people and prepare for the future.
Our Shifting Gears Leadership Development Program is designed to help strengthen leadership capabilities and equip developing leaders with the skills, tools, and confidence to succeed.
Through structured learning and development opportunities, participants build skills in areas such as:
Leading People: Building strong teams, developing talent, and creating accountability.
Effective Interviewing & Talent Selection: Identifying the right people and making thoughtful hiring decisions.
Coaching & Communication: Providing meaningful feedback and supporting employee growth.
Performance Leadership: Connecting people development with business results.
Building a Leadership Mindset: Learning to navigate challenges, lead by example, and positively influence others.
We believe great leaders are developed through experience, mentorship, and continuous learning.
Whether you're bringing years of service leadership experience or working toward your next career milestone, Walser is a place where your development matters.
Participation in leadership development programs is based on applicable program requirements and business needs.
- Your career should grow right alongside our business.
- Career Growth & Advancement: Opportunities to develop your career across our growing dealership network, with a strong commitment to internal advancement.
- Leadership Development: Access to professional development opportunities, including our Shifting Gears Leadership Development Program for eligible employees.
- Paid Time Off (PTO): Take time to recharge and enjoy life outside of work.
- Comprehensive Health Benefits: Medical, dental, and vision coverage, including Blue Cross Blue Shield medical plan options, HSA/FSA options, and additional wellness resources.
- 401(k) with Employer Match & Life Insurance: Plan for your future with retirement benefits and company-paid life insurance.
- Fertility & Adoption Assistance: Up to $10,000 in financial assistance for eligible fertility treatments and adoption expenses.
- Paid Clothing Program: Choose from a curated collection of branded Walser apparel twice a year, on us.
- Employee Discounts: Enjoy exclusive discounts on eligible products and services.
- Employee Resource Groups: Connect through Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
- Community Involvement: Give back through the Walser Foundation, supporting schools, nonprofits, and workforce programs.
- Employee Assistance Program (EAP): Access resources that support your personal and professional well-being.
- Employee Referral Program: Earn bonuses for helping us bring great talent to Walser.
With the addition of Metropolitan Ford, Freeway Ford, and Suburban Chevrolet, Walser Automotive Group continues to expand our Minnesota presence while investing in the success of our existing dealerships.
And we're not slowing down.
Growth creates opportunity. Opportunity creates careers. And great leadership makes it all possible.
We're looking for service leaders who want to be part of something bigger.
People who want to build strong teams, develop technicians and advisors, elevate the customer experience, and help shape the future of Walser Automotive Group.
New stores. Established brands. Growing teams. Endless possibilities.
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