Automotive Service Leader | Drive Team Performance

Nissan of Boerne; San Antonio (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Job summary

Nissan of Boerne in Texas is seeking an experienced Service Manager to lead our service team and deliver outstanding customer service. You will guide technicians, coordinate workflow, and ensure repair orders are processed efficiently.

The role requires an associate degree or equivalent, with 2–4 years in related service leadership. Compensation is based on experience, with health, dental, life insurance, paid vacation, sick leave and holidays included.

Qualifications

• Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training.

Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
• Monitor automotive repair/maintenance to prevent operational delays
• Work with service director to set departmental objectives
• Recruit, interview and train service staff
• Maintain daily sales and production records as prescribed by upper management
• Review and evaluate service sales performance
• Staff technical teams relative to production requirements
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participate in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Skills

Customer service

Leadership

Education

Associate's degree or equivalent

Job description

Nissan of Boerne in Texas is seeking an experienced Service Manager to lead our service team and deliver outstanding customer service. You will guide technicians, coordinate workflow, and ensure repair orders are processed efficiently.

The role requires an associate degree or equivalent, with 2–4 years in related service leadership. Compensation is based on experience, with health, dental, life insurance, paid vacation, sick leave and holidays included.