Automotive Service Lead: Drive Guest Experience & Growth

Big Brand Tire & Service; Dubuque (IA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) with match

Employee discounts

Referral bonuses

ASE reimbursement

Career progression

Job summary

Big Brand Tire & Service is seeking an Automotive Assistant Manager to lead daily operations in a fast-paced shop environment. You will guide technicians and advisors, manage the guest experience, and drive sales with clear, trusted recommendations.

Open/close duties, inventory control, scheduling, and KPI tracking are part of the role, with opportunities for career growth into store leadership. Weekend availability is required.

Qualifications

• 1–3 years of experience in automotive service management or retail repair leadership.
• Strong background in service sales (tires, brakes, maintenance, or mechanical).
• Proven ability to lead a team in a high-volume, fast-paced environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead from the front: open/close, set the daily game plan, keep the shop safe, clean, and efficient.
• Own the guest experience: greet, advise, build estimates, explain work clearly, close sales with confidence.
• Be the bridge between techs and customers; translate inspections into trusted recommendations.
• Develop the team: coach advisors and techs, reinforce process, celebrate wins, address gaps.
• Run the business: inventory & ordering, cash handling/POS, scheduling, KPI tracking, compliance (OSHA/EHS).
• Cover the deck when the Store Manager is out; model elite standards on every shift.

Skills

Automotive service mgmt

Service sales

Team leadership

Customer service

Problem-solving

Weekend availability

Job description

Big Brand Tire & Service is seeking an Automotive Assistant Manager to lead daily operations in a fast-paced shop environment. You will guide technicians and advisors, manage the guest experience, and drive sales with clear, trusted recommendations.

Open/close duties, inventory control, scheduling, and KPI tracking are part of the role, with opportunities for career growth into store leadership. Weekend availability is required.