Automotive Service Lead - Advisor Experience

Security Dodge Chrysler Jeep RAM; Merrick (NY); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid time off

401(k) plan

State of the Art facility

Heated & Air conditioned shop

Free college classes for you and your:

Employee discounts on vehicles, parts

Career advancement opportunities

Positive and professional work culture

Job summary

Security Dodge Chrysler Jeep RAM is seeking an Auto Dealership Assistant Service Manager with Service Advisor/Writer experience to support a high-volume Service Department. The role focuses on customer satisfaction, revenue generation, and accurate repair-order processing in a busy Amityville shop.

Join a team offering competitive pay, medical and dental insurance, PTO, 401(k), and growth opportunities in a state-of-the-art facility with a climate-controlled shop.

Qualifications

• Required: Automotive Service Writer, Advisor experience
• Prefer Automotive Assistant Service Manager experience
• Good managerial, customer service, and communication skills
• Team participant, organized and customer-focused with a commitment to quality and efficiency
• Pleasant, energetic, conscientious, dependable, and able to multi-task in a fast-paced environment.

Responsibilities

• Assist with the profitable operation of the Service Department, support the Service Manager, generate revenue, communicate with customers, explain vehicle maintenance and repair services, create estimates, focus on customer satisfaction, and more
• Understand the CUSTOMER IS OUR FIRST PRIORITY, and assist with the satisfaction of each customer, including cheerful and knowledgeable communication
• Assist with the accurate and timely estimation and completion of all repair orders
• An efficiency goal of 100% is expected to help the service department hit the required monthly CSI
• Assist with the accurate reporting of timecards and work orders including tech time sheets
• Give repair orders including requests for parts to the Parts Department, to allow them to post the correct parts and price
• Ensure all oil, lubricants, and other materials used on each repair order you write are properly charged
• Solve customer's concerns/complaints
• Demonstrate good judgment in investigating problems and making decisions
• Assist the Sales and Rental Departments with technical information and service as needed
• Order office supplies as needed and approved
• Ensure training of all Receptionists
• Ensure Receptionist schedules are covered
• Provide Receptionist back when they have an overflow of customers or a difficult customer
• Ensure the shop's coffee area is maintained in a neat and clean manner and distribute snacks daily
• Ensure company policies and procedures are followed
• Comply with Federal and State laws
• Perform other duties as assigned

Skills

Automotive service experience

Customer communication

Team player

Multi-tasking

Professional appearance

Education

High school diploma

Job description

Security Dodge Chrysler Jeep RAM is seeking an Auto Dealership Assistant Service Manager with Service Advisor/Writer experience to support a high-volume Service Department. The role focuses on customer satisfaction, revenue generation, and accurate repair-order processing in a busy Amityville shop.

Join a team offering competitive pay, medical and dental insurance, PTO, 401(k), and growth opportunities in a state-of-the-art facility with a climate-controlled shop.