Automotive Service Manager Assistant | Advisor Experience + Free College

Security Dodge Chrysler Jeep RAM; East Islip (NY); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid time off

401(k) plan

Employee discounts

State-of-the-Art facility

Job summary

Security Dodge Chrysler Jeep RAM is hiring an Auto Dealership Assistant Service Manager in Amityville, NY. The role requires Service Advisor/Writer experience to support the Service Manager in a high-volume department and ensure customer satisfaction while driving service revenue.

You will be part of a state-of-the-art, climate-controlled shop with strong growth opportunities, competitive pay, and benefits including medical/dental, paid time off, 401(k), and employee discounts.

Qualifications

• Required: Automotive Service Writer, Advisor experience
• Prefer Automotive Assistant Service Manager experience
• Good managerial, customer service, and communication skills
• Team participant, organized and customer-focused with a commitment to quality and efficiency
• Pleasant, energetic, conscientious, dependable, and able to multi-task in a fast-paced environment.

Responsibilities

• Assist with the profitable operation of the Service Department, support the Service Manager, generate revenue, communicate with customers, explain vehicle maintenance and repair services, create estimates, focus on customer satisfaction, and more
• Understand that customer is our first priority, and assist with the satisfaction of each customer, including cheerful and knowledgeable communication
• Assist with the accurate and timely estimation and completion of all repair orders
• Help the service department hit the required monthly CSI
• Assist with accurate reporting of timecards and work orders including tech time sheets
• Coordinate with Parts Department to ensure correct parts and pricing on repair orders
• Ensure materials used are properly charged on each repair order
• Resolve customer concerns/complaints
• Demonstrate good judgment in investigating problems and making decisions
• Assist with technical information for Sales and Rental Departments
• Order office supplies as needed
• Provide receptionist training and coverage
• Maintain tidy shop break area and distribute snacks daily
• Ensure company policies and procedures are followed
• Comply with Federal and State laws
• Perform other duties as assigned

Skills

Service writer

Customer service

Communication

Team leadership

Multi-tasking

Problem solving

Education

High school diploma

Job description

Security Dodge Chrysler Jeep RAM is hiring an Auto Dealership Assistant Service Manager in Amityville, NY. The role requires Service Advisor/Writer experience to support the Service Manager in a high-volume department and ensure customer satisfaction while driving service revenue.

You will be part of a state-of-the-art, climate-controlled shop with strong growth opportunities, competitive pay, and benefits including medical/dental, paid time off, 401(k), and employee discounts.