Automotive Service Lane Associate — Fast, Friendly Service

Joe Bullard Automotive Group; Mobile (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Joe Bullard Automotive Group is seeking an Automotive Service Lane Assistant to act as the first point of contact in the service lane. You will document vehicle concerns, schedule appointments, and coordinate with technicians to ensure efficient service delivery.

The role focuses on accurate communication, record-keeping, and showroom-level customer experience, contributing to smooth operations and customer loyalty at a Gulf Coast dealership group.

Qualifications

• High school diploma or equivalent.
• Basic knowledge of automotive terminology and service processes.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency with computer systems and software used for scheduling and record-keeping.

Responsibilities

• Greet customers promptly and courteously as they arrive in the service lane, ensuring a positive first impression.
• Document vehicle concerns and service requests accurately, communicating details clearly to service technicians and advisors.
• Schedule and confirm service appointments, managing the service lane workflow to minimize wait times and maximize efficiency.
• Assist in preparing work orders and verifying customer information to ensure accuracy and completeness.
• Coordinate with parts and service departments to facilitate timely vehicle repairs and maintenance.

Skills

Communication

Interpersonal skills

Multitasking

Customer service mindset

Education

High school diploma or equivalent

Tools

Scheduling software

DMS familiarity

Job description

Joe Bullard Automotive Group is seeking an Automotive Service Lane Assistant to act as the first point of contact in the service lane. You will document vehicle concerns, schedule appointments, and coordinate with technicians to ensure efficient service delivery.

The role focuses on accurate communication, record-keeping, and showroom-level customer experience, contributing to smooth operations and customer loyalty at a Gulf Coast dealership group.