Automotive Service Estimator / Dispatcher | Weekends Off | Climate Controlled Shop | CBA Waterside

Christian Brothers Automotive Corporation; Richmond (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Up to $50K

Climate Controlled

Paid Vacation

Paid Holidays

Healthcare Benefits

Employee Discount

Locally Owned and Operated

Training & Career Advancement

Job summary

Christian Brothers Automotive in Waterside/Richmond, Texas, is seeking an Automotive Estimator/Dispatcher. You will schedule and dispatch work, review vehicle inspections, prepare guest estimates, and coordinate with technicians to ensure timely, accurate repairs.

This role emphasizes clear communication, organization, and strong customer service while managing parts, vendors, and shop workflow in a climate-controlled shop with weekends off.

Qualifications

• Excellent communication skills to interact with technicians, guests, and team members.
• Strong organizational and problem-solving abilities to manage multiple work orders and paperwork.
• Customer service skills to address inquiries and ensure satisfaction with repairs.
• Proficient with Windows-based software and automotive store applications.

Responsibilities

• Implements and maintains an effective dispatch system.
• Schedules work to maximize productivity and assigns tickets to technicians.
• Reviews digital vehicle inspections by technicians.
• Maintains an organized repair log and assists guests with estimates.
• Builds relationships with part supply vendors and external partners.
• Prioritizes technician workloads with part availability.
• Coordinates maintenance for shop equipment and manages parts inventory.

Skills

Communication

Organization

Customer Service

Windows Apps

Tools

Windows-based software

Automotive store apps

Job description

# Automotive Service Estimator / Dispatcher | Weekends Off | Climate Controlled Shop | CBA WatersideRichmond, TexasFull-time •permanent## Job OverviewAs an Automotive Estimator / Dispatcher with Christian Brothers Automotive, you will play a critical role in our automotive shop, ensuring that every guest receives top-notch service and their vehicle is repaired to the highest standards. With your excellent communication and organizational skills, you will coordinate with technicians, answer guest inquiries, and maintain an organized repair log to ensure maximum productivity and efficiency.As an Estimator/Dispatcher, you will also work closely with part supply vendors and other external partners to ensure that we always have the right tools and equipment to get the job done right. As part of our team, you'll have the opportunity to build lasting relationships with our vendors and guests, helping us maintain our reputation as a trusted and reliable automotive shop.## Benefits* **\\*Up To $50K for Highly Qualified Candidates*** **\\*Climate Controlled Shop*** **Closed Every Weekend To Spend Time With Family & Friends*** **Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar*** **Paid Vacation that increases with tenure*** **Paid Holidays*** **Earn More With Team Performance Bonuses*** **Healthcare Benefits Available*** **Employee Discount Program*** **Employee Appreciation Events*** **Locally Owned and Operated*** **Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year*** **On-Going Training & Career Advancement*** **Rewarding Great Work, The Annual Review Process Provides Opportunities to Share Goals and Earn Compensation Increases Based on Performance*** **Wellness Program Offering Chaplain Care Support*** **Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards*** **Continuous Training Available Through The CBA Flywheel Learning System**## Hiring Locations### Waterside8132 W. Grand Parkway S.Richmond, Texas 77406View Shop Details## Responsibilities* Implements and maintains an effective dispatch system* Schedules work to facilitate maximum productivity in accordance with the shop policy and distributes service tickets to technicians considering the workload, difficulty, and our guest needs* Reviews all digital vehicle inspections by technicians* Maintains an organized and up-to-date repair log* Answers customer inquiries and prepares estimates for our guest* Present the best solution to properly repair our customer’s vehicles in a way that is easy for them to understand* Ensure that all work is performed to proper specifications and within the time promised to the guest* Build relationships with part supply vendors, tool vendors, and all external vendors effectively* Prioritize technician workloads with part availability* Prepares a list of needed service department equipment, supplies, and required repairs - reviews service department repairs with the Service Manager* Coordinates and schedules maintenance for shop equipment* Responsible for the part supply process, including inventory, pricing, returns, warranty claims, etc.* Regularly interacts with external vendors on parts inventory and pricing* Works together as a team and assists other employees as needed* Other duties as assigned## Qualifications* Excellent communication skills: Must be able to communicate clearly and effectively with technicians, guest, and other team members to ensure that everyone is on the same page* Strong organizational skills and problem-solving skills: Estimators/Dispatchers are responsible for coordinating multiple work orders, scheduling appointments, and managing paperwork. They must be highly organized to ensure that everything is completed accurately and on time* Customer service skills: Must have strong customer service skills to answer customer inquiries, address concerns, and ensure that customers are satisfied with the work that is performed on their vehicles* Proficient in Windows-based computer software and automotive store applications* Previous experience in an Automotive Sales, Advisor/Writer, or Estimator/Dispatcher position preferred## Physical Requirements* Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm* Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)* Occasionally lifting and carrying objects over 50 lbs.* Keeping a brisk work pace in a high-volume environment## Additional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation (\"CBAC\") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice \"At-will\" employment practices.