Automotive Service Estimator | Weekends Off | Surprise

Christian Brothers Automotive Corporation; Surprise (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Healthcare benefits

401k matching

Employee discounts

Continuous training

Job summary

Christian Brothers Automotive - Surprise in Surprise, AZ seeks an Automotive Estimator to coordinate with technicians, vendors, and guests, and maintain an organized repair log for high productivity and quality service.

The role emphasizes effective dispatch, accurate estimates, and strong customer communication within a fast-paced shop environment.

Qualifications

• Previous mechanical experience required.
• Able to work in a fast paced environment.
• Must be able to type 60 words per minute.
• Tekmetric proficiency strongly encouraged.
• Excellent communication with technicians, guests, and team members.
• Strong organizational and multitasking skills.
• Automotive industry experience preferred.

Responsibilities

• Implements and maintains an effective dispatch system.
• Schedules work to maximize shop productivity.
• Reviews digital vehicle inspections.
• Maintains organized repair log.
• Answers customer inquiries and prepares estimates.
• Presents repair solutions in understandable terms.
• Ensures work meets specs and promised timelines.
• Builds relationships with parts and tool vendors.
• Prioritizes technician workloads with parts availability.
• Coordinates maintenance for shop equipment.
• Manages part supply, pricing, returns, and warranty claims.
• Interacts with external vendors on inventory and pricing.
• Works as part of a team.
• Other duties as assigned.

Skills

Mechanical experience

Communication skills

Typing proficiency

Team player

Organizational skills

Customer service

Problem solving

Windows software

Tools

Tekmetric

Job description

• Full-time
• Department: Arizona

Company Description

Christian Brothers Automotive - Surprise

• Closed Every Weekend To Spend Time With Family & Friends
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching 401k Retirement Plans
• Employee Discount Program
• Employee Appreciation Events
• Locally Owned and Operated
• Wellness Program Offering Chaplain Care Support
• Rewarding Great Work, The Annual Review Process Provides Opportunities to Share Goals and Earn Compensation Increases Based on Performance
• Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Description

Job Title:

Location:

13930 N Reems Rd, Surprise, AZ, 87379

Job Overview:

As an Automotive Estimator with Christian Brothers Automotive, you will play a critical role in our automotive shop, ensuring that every guest receives top-notch service and their vehicle is repaired to the highest standards. With your excellent communication and organizational skills, you will coordinate with technicians, answer guest inquiries, and maintain an organized repair log to ensure maximum productivity and efficiency.

As an Estimator, you will also work closely with part supply vendors and other external partners to ensure that we always have the right tools and equipment to get the job done right. As part of our team, you'll have the opportunity to build lasting relationships with our vendors and guests, helping us maintain our reputation as a trusted and reliable automotive shop.

Responsibilities include, but are not limited to:

• Implements and maintains an effective dispatch system
• Schedules workto facilitate maximum productivity in accordance with the shop policy and distributesservice ticketsto technicians considering the workload, difficulty, and our guestneeds
• Reviews all digital vehicle inspectionsby technicians
• Maintains an organized and up-to-date repair log
• Answers customer inquiries and prepares estimates for our guest
• Present the best solution to properly repair our customer’s vehicles in a way that is easy for them to understand
• Ensure that all work is performed to proper specifications and within the time promised to the guest
• Build relationships with partsupply vendors, tool vendors,and all external vendors effectively
• Prioritize technician workloads with part availability
• Prepares a list of needed service department equipment, supplies, and required repairs - reviews service department repairs with the Service Manager
• Coordinates and schedulesmaintenance for shopequipment
• Responsible for the part supply process, including inventory,pricing, returns, warranty claims, etc.
• Regularly interactswith external vendors on parts inventory andpricing
• Works together as a team andassists other employees as needed
• Other duties asassigned

Qualifications

Qualifications:

• Previous mechanical experience
• Able to work in a fast paced environment
• Must be able to type 60 words per minute
• Tekmetric proficiency strongly encouraged
• Excellent communication skills:Must be able to communicate clearly and effectively with technicians, guest, and other team members to ensure that everyone is on the same page
• Demonstrates a strong team-player mindset with the ability to collaborate effectively in a fast-paced shop environment
• Maintains a positive, professional attitude and contributes to a productive workplace culture
• Proven guest service and customer relations experience with the ability to build trust and clearly communicate recommendations
• Prior automotive industry experience required; service advising, estimating, or shop operations experience preferred strong organizational skills with the ability to manage multiple priorities and deadlines
• Ability to communicate effectively with technicians, vendors, and guests
• Detail-oriented with solid problem-solving skills
• Strong organizational skills and problem-solving skills: Estimators/Dispatchers are responsible for coordinating multiple work orders, scheduling appointments, and managing paperwork. They must be highly organized to ensure that everything is completed accurately and on time
• Customer service skills: Must have strong customer service skills to answer customer inquiries, address concerns, and ensure that customers are satisfied with the work that is performed on their vehicles
• Proficientin Windows-based computer software and automotive store applications such as AllData, ProDemand and Identifix.
• Previous experience in an Automotive Sales, Advisor/Writer, or Estimator/position preferred

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.