Automotive Service Dispatcher - Streamline Service Flow

pagjobs; Vienna (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision options

401(k) with company match

Career growth opportunities

Job summary

Mercedes-Benz of Tysons Corner, a Penske Automotive Group dealership, is seeking an experienced Automotive Dispatcher to optimize the flow of service work in the service department. You will plan and coordinate work, ensuring timely repairs and high customer satisfaction while maintaining professional standards.

The ideal candidate has strong communication, organizational, and teamwork skills, with the ability to work independently in a fast-paced environment.

Qualifications

• High School diploma or equivalent with 1–2 related experience in a service function.
• Associate's degree preferred with 2–3 years related experience.
• Auto industry service experience is a plus.

Responsibilities

• Plan, organize, lead, and control the flow of service work through the service department.
• Ensure efficient traffic flow and timely, quality repairs at fair costs.
• Collaborate with team to provide excellent customer service and a positive experience.
• Maintain accurate records and communicate effectively with technicians and customers.

Skills

Customer service

Communication skills

Organizational skills

Team-player attitude

Attention to detail

Independent work

Time management

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Computer proficiency

Job description

Mercedes-Benz of Tysons Corner, a Penske Automotive Group dealership, is seeking an experienced Automotive Dispatcher to optimize the flow of service work in the service department. You will plan and coordinate work, ensuring timely repairs and high customer satisfaction while maintaining professional standards.

The ideal candidate has strong communication, organizational, and teamwork skills, with the ability to work independently in a fast-paced environment.