Service Biller

pagemployeejobboard; Vienna (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Mercedes-Benz of Tysons Corner, a Penske Automotive Group dealership, is seeking an experienced Automotive Dispatcher to oversee the flow of service work in our busy service department. You will plan, organize, and coordinate the movement of vehicles, ensuring timely repairs while maintaining quality and customer satisfaction in a fast-paced environment.

You will collaborate with service advisors, technicians, and parts staff, monitor workloads, and communicate clearly with customers about

Qualifications

• High School diploma or equivalent with 1–2 related experience or equivalent.
• Minimum of 2 years of auto industry experience in a service-related function.

Responsibilities

• Plan, organize, lead, and control the flow of service work through the service department.
• Coordinate with technicians and service advisors to ensure timely repairs.
• Maintain quality repairs at a fair cost and communicate status to customers.

Skills

Customer service

Communication skills

Team player

Attention to detail

Self-starter

Organizational skills

Independence

Education

High School diploma

Associate's degree

Tools

Computer proficiency

Job description

Mercedes-Benz of Tysons Corner, a Penske Automotive Group dealership, is looking for an experienced Automotive Dispatcher to join our team and help create an efficient flow of traffic through our service department.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals with that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Dispatcher plans, organizes, leads, and controls the flow of service work through the service department in a professional and timely manner while ensuring quality repairs at a fair cost to the customer.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, and reliability with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Exceptional attention to detail.
• Self-starter with the confidence to work independently to complete assigned tasks.

Competencies

• Computer proficient
• Good communication skills with the ability to effectively communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, and commissions
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership, and organization

Work Environment/Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Medium - Will lift over 35 pounds at a time and/or frequent lifting or carrying of objects weighing up to or over 20 pounds
• This position will require the employee to be standing for periods of time and, from time to time, may involve long periods of sitting
• This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis
• This position requires the ability to hear and to talk
• This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)
• This position is primarily located in an office environment, with heating and air conditioning available

Position Type/Expected Hours of Work

Works evenings, weekends, and holidays as required.

Required Education and Experience

High School diploma or the equivalent and 1-2 related experience or equivalent combination of education and experience. Minimum of 2 years of auto industry experience in a service related function.

Preferred Education and Experience

Associate's Degree or equivalent; and 2-3 year related experience and/or training; or equivalent combination of education and experience

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.