Automotive Service Dispatcher — Elevate Customer Experience

pagemployeejobboard; Vienna (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Mercedes-Benz of Tysons Corner, a Penske Automotive Group dealership, is seeking an experienced Automotive Dispatcher to oversee the flow of service work in our busy service department. You will plan, organize, and coordinate the movement of vehicles, ensuring timely repairs while maintaining quality and customer satisfaction in a fast-paced environment.

You will collaborate with service advisors, technicians, and parts staff, monitor workloads, and communicate clearly with customers about

Qualifications

• High School diploma or equivalent with 1–2 related experience or equivalent.
• Minimum of 2 years of auto industry experience in a service-related function.

Responsibilities

• Plan, organize, lead, and control the flow of service work through the service department.
• Coordinate with technicians and service advisors to ensure timely repairs.
• Maintain quality repairs at a fair cost and communicate status to customers.

Skills

Customer service

Communication skills

Team player

Attention to detail

Self-starter

Organizational skills

Independence

Education

High School diploma

Associate's degree

Tools

Computer proficiency

Job description

Mercedes-Benz of Tysons Corner, a Penske Automotive Group dealership, is seeking an experienced Automotive Dispatcher to oversee the flow of service work in our busy service department. You will plan, organize, and coordinate the movement of vehicles, ensuring timely repairs while maintaining quality and customer satisfaction in a fast-paced environment.

You will collaborate with service advisors, technicians, and parts staff, monitor workloads, and communicate clearly with customers about