Automotive Service Dispatcher: Maximize Technician Productivity

Williams Auto Group; Twin Orchard (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Williams Auto Group in Vestal, NY, is seeking an Automotive Dispatcher to manage the service department's repair orders and keep vehicles moving through the shop efficiently. The role coordinates with service advisors, technicians, and the parts team to maximize productivity and ensure repairs are completed on time.

The dispatcher will prioritize work, monitor progress, and strive for high levels of MPI compliance and customer satisfaction, while maintaining a smooth workflow in a busy shop

Responsibilities

• Dispatch repair orders based on technician skill level, certifications, workload, and repair requirements.
• Maintain balanced workflow and technician productivity throughout the service department.
• Monitor repair orders from dispatch to completion and address delays or bottlenecks.
• Prioritize work to meet promised completion times, including customer, warranty, recall, internal, and emergency repairs.
• Coordinate with Service Advisors and the Parts Department to keep repairs moving efficiently.
• Monitor technician workload, availability, and performance to maximize shop capacity.
• Track carryover work and ensure proper prioritization of unfinished repairs.
• Assist in maintaining repair quality, reducing comebacks, and improving first-time fix rates.
• Communicate repair status, capacity, and potential delays to management and advisors.
• Identify workflow improvement opportunities and support dealership operating standards.

Job description

Williams Auto Group in Vestal, NY, is seeking an Automotive Dispatcher to manage the service department's repair orders and keep vehicles moving through the shop efficiently. The role coordinates with service advisors, technicians, and the parts team to maximize productivity and ensure repairs are completed on time.

The dispatcher will prioritize work, monitor progress, and strive for high levels of MPI compliance and customer satisfaction, while maintaining a smooth workflow in a busy shop