Automotive Service Dispatcher - Boost Technician Productivity

Williams Auto Group; Twin Orchard (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Williams Auto Group in Vestal, NY seeks an Automotive Dispatcher to assign and coordinate repair orders, maximizing productivity and efficiency in the service department.

The role serves as the communication hub between Service Advisors, technicians, parts personnel, and service management to ensure timely vehicle progress and delivery. Strong organization and teamwork are essential for success.

Responsibilities

• Dispatch repair orders based on technician skill level, certifications, workload, and repair requirements.
• Maintain balanced workflow and technician productivity throughout the service department.
• Monitor repair orders from dispatch to completion and address delays or bottlenecks.
• Prioritize work to meet promised completion times, including customer, warranty, recall, internal, and emergency repairs.
• Coordinate with Service Advisors and the Parts Department to keep repairs moving efficiently.
• Communicate repair status, capacity, and potential delays to management and advisors.
• Identify workflow improvement opportunities and support dealership operating standards.

Job description

Williams Auto Group in Vestal, NY seeks an Automotive Dispatcher to assign and coordinate repair orders, maximizing productivity and efficiency in the service department.

The role serves as the communication hub between Service Advisors, technicians, parts personnel, and service management to ensure timely vehicle progress and delivery. Strong organization and teamwork are essential for success.