Automotive Service Dispatcher: Optimize Shop Flow

LAIRD NOLLER AUTOMOTIVE INC; Lawrence (KS); On-site; USD 56,000 - 89,000; Full time

Job summary

LAIRD NOLLER AUTOMOTIVE INC is seeking an experienced Automotive Service Dispatcher in Lawrence, KS to keep the service operation running smoothly. You will work with Advisors, Technicians, Parts, and Management to assign work efficiently and maintain high productivity.

You will oversee dispatching, monitor shop workflow, and ensure timely completion of repairs while upholding customer satisfaction and profitability.

Qualifications

• Experience in automotive dealership service department.
• Knowledge of shop workflow and technician skill levels.
• Strong organizational and time-management abilities.
• Effective communication with technicians and advisors.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Dispatch repair orders to technicians based on skill, workload and availability.
• Monitor shop workflow throughout the day to prevent bottlenecks.
• Balance workload among technicians to maximize efficiency.
• Track repair orders and identify delays or bottlenecks and report them.
• Communicate with Service Advisors regarding repair status and completion times.

Skills

Automotive dealership experience

Organizational skills

Time management

Communication with team

Analytical thinking

Job description

LAIRD NOLLER AUTOMOTIVE INC is seeking an experienced Automotive Service Dispatcher in Lawrence, KS to keep the service operation running smoothly. You will work with Advisors, Technicians, Parts, and Management to assign work efficiently and maintain high productivity.

You will oversee dispatching, monitor shop workflow, and ensure timely completion of repairs while upholding customer satisfaction and profitability.