Automotive Service Director - Rivertown Toyota

Group 1 Automotive; Columbus (OH); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Service Director to lead its automotive service department. This role involves setting and achieving departmental goals, fostering a customer-centric culture, and managing a talented team. You'll ensure high standards of service and compliance while maintaining a positive work environment. With a focus on professional development and customer satisfaction, this is an exciting opportunity to advance your career in a thriving company that values integrity and teamwork. If you're ready to take the next step in your career, this position offers a supportive environment and great benefits.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job Training and Advancement Opportunities

Qualifications

• 3+ years of automotive service management experience, preferably with Toyota.
• Strong customer focus with high CSI and leadership skills.

Responsibilities

• Forecast and meet department goals while ensuring customer satisfaction.
• Hire, train, and motivate service department staff effectively.
• Maintain records and budgets, ensuring compliance with regulations.

Skills

Automotive Service Management

Sales-Driven Background

Customer Satisfaction Focus

Team Leadership

Self-Motivated

Process-Driven Work

Education

High School Diploma or Equivalent

Tools

CDK

Job description

Overview

Rivertown Toyota is part of the fast-growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified SERVICE DIRECTOR to our team.

Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits, and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

We offer Relocation Assistance to qualified candidates!

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Forecast goals and objectives for the department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Hire, train, develop and motivate the service department staff and monitor their performance.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Establish promotional service prices.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal, state, and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management.

Qualifications

• At least 3 years of automotive service management experience; Toyota brand preferred
• Sales-driven background.
• High CSI and customer-focused.
• Experience managing 10+ employees preferred.
• CDK experience a plus.
• Ability to work independently and be self-motivated.
• Great attitude with high-energy personality.
• Professional appearance and work ethic.
• Ability to work well in a process-driven environment.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.