Automotive Service Coordinator

Diehl Automotive Group; Grove City (Mercer County); On-site; USD 32,000 - 42,000; Full time

Job summary

Diehl CDJR of Grove City is seeking an Automotive Service Coordinator to greet customers, schedule service, and coordinate appointments in a fast-paced service department. You will communicate with advisors and technicians to ensure customers are kept informed and serviced promptly.

This role emphasizes strong communication, organization, and a customer-first mindset, with opportunities for growth within a growing family-owned automotive group.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and positive attitude.
• Strong organizational and multitasking abilities.
• Comfortable on the phone and interacting with customers.
• Basic computer skills.
• Experience in automotive dealership or service scheduling is a plus.

Responsibilities

• Greet customers and provide a friendly, professional experience.
• Assist customers with scheduling service appointments.
• Answer incoming service calls and respond to inquiries.
• Confirm upcoming appointments and follow up with customers.
• Help coordinate vehicle drop-offs, pickups, and service schedules.
• Communicate with Service Advisors and technicians to keep customers informed.
• Maintain accurate customer and appointment information.
• Assist with service department paperwork and administrative duties.
• Ensure every customer receives exceptional service from start to finish.

Skills

Customer service

Communication

Organizational skills

Phone skills

Computer literacy

Multitasking

Dealership experience

Job description

Automotive Service Coordinator - Diehl CDJR of Grove City

Diehl CDJR of Grove City is looking for an energetic, organized, and customer-focused Automotive Service Coordinator to join our growing Service Department! This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and wants to build a career in the automotive industry.

What You’ll Do:

• Greet service customers and provide a friendly, professional experience
• Assist customers with scheduling service appointments
• Answer incoming service calls and respond to customer inquiries
• Confirm upcoming appointments and follow up with customers
• Help coordinate vehicle drop-offs, pick-ups, and service schedules
• Communicate with Service Advisors and technicians to help keep customers informed
• Maintain accurate customer and appointment information
• Assist with service department paperwork and administrative duties
• Help ensure every customer receives exceptional service from start to finish

What We’re Looking For:

• Excellent customer service and communication skills
• Friendly, professional, and positive attitude
• Strong organizational and multitasking abilities
• Comfortable working on the phone and interacting with customers
• Basic computer skills
• Ability to work effectively in a busy dealership environment
• Previous automotive dealership, service, BDC, scheduling, or customer service experience is a plus

Why Diehl CDJR of Grove City?

Diehl Automotive is a growing, family-owned automotive group that believes in taking care of our customers and our employees. We offer a supportive team environment, opportunities for advancement, and the chance to build a long-term career in the automotive industry.

Diehl Automotive is an Equal Opportunity Employer.