Automotive Service Coordinator

Diehl Auto Group; Grove City (Mercer County); On-site; USD 42,000 - 54,000; Full time

Job summary

Diehl CDJR of Grove City is seeking an energetic, organized Automotive Service Coordinator to join our growing Service Department. This role is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and wants a career in the automotive industry.

You will greet customers, schedule service appointments, coordinate drop-offs and pick-ups, and work closely with Service Advisors and technicians to keep customers informed.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and positive attitude.
• Strong organizational and multitasking abilities.
• Comfortable working on the phone and interacting with customers.
• Basic computer skills.
• Ability to work effectively in a busy dealership environment.
• Previous automotive dealership, service, BDC, scheduling, or customer service experience is a plus.

Responsibilities

• Greet service customers and provide a friendly, professional experience.
• Assist customers with scheduling service appointments.
• Answer incoming service calls and respond to customer inquiries.
• Confirm upcoming appointments and follow up with customers.
• Help coordinate vehicle drop-offs, pick-ups, and service schedules.
• Communicate with Service Advisors and technicians to help keep customers informed.
• Maintain accurate customer and appointment information.
• Assist with service department paperwork and administrative duties.
• Help ensure every customer receives exceptional service from start to finish.

Skills

Customer service

Communication

Organizational skills

Phone etiquette

Basic computer skills

Job description

Automotive Service Coordinator – Diehl CDJR of Grove City

Diehl CDJR of Grove City is looking for an energetic, organized, and customer-focused Automotive Service Coordinator to join our growing Service Department! This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and wants to build a career in the automotive industry.

What You'll Do:

• Greet service customers and provide a friendly, professional experience
• Assist customers with scheduling service appointments
• Answer incoming service calls and respond to customer inquiries
• Confirm upcoming appointments and follow up with customers
• Help coordinate vehicle drop-offs, pick-ups, and service schedules
• Communicate with Service Advisors and technicians to help keep customers informed
• Maintain accurate customer and appointment information
• Assist with service department paperwork and administrative duties
• Help ensure every customer receives exceptional service from start to finish

What We're Looking For:

• Excellent customer service and communication skills
• Friendly, professional, and positive attitude
• Strong organizational and multitasking abilities
• Comfortable working on the phone and interacting with customers
• Basic computer skills
• Ability to work effectively in a busy dealership environment
• Previous automotive dealership, service, BDC, scheduling, or customer service experience is a plus

Why Diehl CDJR of Grove City?

Diehl Automotive is a growing, family-owned automotive group that believes in taking care of our customers and our employees. We offer a supportive team environment, opportunities for advancement, and the chance to build a long-term career in the automotive industry.

Diehl Automotive is an Equal Opportunity Employer.