Automotive Service Consultant

Ed Napleton Auto Group; Indianapolis (IN); On-site; USD 30,000 - 60,000; Full time

Job summary

Join a leading automotive dealership group as a Service Consultant, where you'll play a vital role in ensuring customer satisfaction and vehicle maintenance. In this dynamic position, you will liaise between customers and technicians, providing repair recommendations and updates. With a commitment to exceptional service and ongoing training, this role offers a unique opportunity for growth in a family-owned business with a rich history. If you're passionate about customer service and technology, this is the perfect place to advance your career.

Benefits

Medical, Dental, and Vision Insurance

401k and additional benefits

Accrued Vacation Time

Discounts on products, services, and vehicles

Extensive and ongoing training with specialists

Qualifications

• Strong communication skills to address customer needs.
• Ability to learn and utilize technology effectively.

Responsibilities

• Ensure all vehicle maintenance needs are met for customers.
• Write repair orders with transparency of cost and time estimates.
• Maintain exceptional communication with customers throughout the process.

Skills

Exceptional Customer Service Skills

Tech Savvy

Tools

Fixed Operations Technology

Job description

The Ed Napleton Automotive Group is looking for our next Service Consultant. Located at Napleton Italian Imports, the Service Consultant is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Pay Plans above industry standard
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401k and additional benefits
• Accrued Vacation Time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws