Automotive Service Consultant

Napleton Automotive Group; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Service Consultant to enhance customer experience at their Indianapolis location. This role is pivotal in ensuring seamless communication between customers and technicians, providing top-notch service and vehicle maintenance recommendations. Join a family-owned business with over 90 years of success and become part of a team that values growth and development. With competitive pay plans and extensive training, this opportunity is perfect for those passionate about the automotive industry and customer service.

Benefits

Medical, Dental, and Vision Insurance

401k and additional benefits

Accrued Vacation Time

Discounts on products, services, and vehicles

Extensive and ongoing training with specialists

Qualifications

• Strong communication skills to keep customers updated.
• Ability to learn and utilize new technology effectively.

Responsibilities

• Work with customers to address vehicle maintenance needs.
• Write repair orders with transparency on costs and time.

Skills

Exceptional Customer Service Skills

Tech Savvy

Tools

Fixed Operations Technology

Job description

The Ed Napleton Automotive Group is looking for our next Service Consultant. Located at Napleton Italian Imports, the Service Consultant is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Pay Plans above industry standard
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401k and additional benefits
• Accrued Vacation Time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws