Automotive Service BDC Rep

Davis-Moore Auto Group; Wichita (KS); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Davis-Moore Auto Group is seeking a Customer Service BDC Consultant to engage clients using a professional phone manner and strong computer skills. You will be the first point of contact, setting the stage for successful dealership interactions.

The role emphasizes telemarketing experience, script adherence and the ability to multi-task in a fast-paced setting within a car retail environment.

Qualifications

• High School Diploma or equivalent required.
• Experience with phones or Telemarketing in automotive or customer service preferred.
• Familiarity with scripts, power tracks and alternative choices.
• Strong verbal, written and communication skills for initial client contact.
• Organized, multi-tasked and able to work in a fast-paced environment.

Responsibilities

• Utilizes selling ability, computer skills and courteous phone manner to get clients in the door.
• Demonstrate professional, enthusiastic and friendly attitude at first contact with potential clients.
• Communicate effectively with BDC Manager and team, initiate dialogue and manage time efficiently.

Skills

Telemarketing

Customer service

Phone handling

Communication skills

Data entry

Microsoft Word

Education

High School Diploma or equivalent

Tools

Power Tracks

Job description

The Customer Service BDC Consultantutilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.

POSITION REQUIREMENTS:

• High School Diploma or equivalent.

• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

Competitive Benefits including:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance