BDC Sales Consultant

Fordham Toyota; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Fordham Toyota is seeking an Automotive Customer Service BDC Consultant to connect with customers, schedule appointments and support sales and service teams. Build relationships, log interactions and follow up to maximize showroom visits and customer satisfaction.

You’ll handle inbound and outbound calls, use scripts, maintain databases, and participate in ongoing training. A high-energy, organized communicator with strong phone presence will thrive in our fast-paced dealership environment.

Qualifications

• High School Diploma or equivalent.
• Telemarketing or phone-based experience in automotive, business development, or customer service preferred.
• Familiarity with scripts, power tracks, and alternative choices.
• Professional, enthusiastic, and friendly attitude at first contact with any potential client/customer.
• Strong verbal and written communication skills including initiating dialogue with BDC Manager.
• Organized, multi-tasked and self-motivated with strong time-management skills.
• Basic knowledge of Microsoft Word and data entry.

Responsibilities

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Make outbound calls.
• Log all customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show customer appointments.
• Follow up with Sales or Service to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update customer changes in database.
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact customers based on current marketing initiatives.
• Respond to customer website requests.
• Contact Internet customers via email and phone to schedule an appointment.
• Follow up on Internet customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

Skills

Telemarketing experience

Customer service

Data entry

Microsoft Word basics

Communication skills

Education

High School Diploma or equivalent

Job description

Automotive Customer Service BDC Consultant

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you!

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.

Required Duties Include

handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database.
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

QUALIFICATIONS

• High School Diploma or equivalent.
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

WHAT WE OFFER

• Tremendous product & inventory
• Ongoing company-wide training
• Strong companyreputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.

We Would Really Like To Hear From You!