Automotive Service Assistant Manager

Tuffy Tire & Auto 10013; Elyria (OH); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking an Automotive Service Assistant Manager who is outgoing and self-motivated. This role is pivotal in driving sales and ensuring customer satisfaction in a high-volume shop. You will support the Store Manager in daily operations, promote shop services, and maintain high standards of customer service and shop cleanliness. If you have a passion for the automotive industry and a strong work ethic, this position offers a fantastic opportunity for career advancement and personal growth in a dynamic environment. Join a team that values dedication and excellence!

Benefits

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Signing bonus

Vision insurance

Paid Holidays and Paid Time Off

Qualifications

• Knowledge of automotive industry trends is essential.
• Strong communication and leadership skills are necessary.

Responsibilities

• Ensure customer satisfaction is the top priority.
• Assist in managing service center operations and staff.
• Conduct professional reviews of completed inspections.

Skills

Customer Service

Communication Skills

Leadership

Sales Skills

Education

Bachelor’s degree

High school diploma or GED

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Signing bonus
• Vision insurance

Benefits/Perks

• Paid Holidays and Paid Time Off
• Careers Advancement Opportunities - we are always looking to promote from within!
• Reimbursement for any successfully completed ASE certifications
• Flexible Scheduling with a rotating day off
• Closed on Sundays
• Competitive Compensation with bonus incentives

Job Summary

We firmly believe that our success is a direct reflection of our talented Automotive Service Assistant Managers. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and excellent work ethic, you are the right candidate for our team.

As an Automotive Service-Assistant Manager, you will be responsible for all activities along with the Store Manager to achieve positive sales and profit results. In the absence of the Store Manager, you will be the Manager on Duty. Also, the Automotive Service-Assistant Manager will be focused on promoting the shop and its services through outstanding customer service, shop cleanliness, and quality workmanship.

Responsibilities

• Make Customer Satisfaction number one
• Identify customer concerns and needs
• Professionally review all completed inspections offering solutions and benefits
• Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment
• Assist the Store Manager to oversee all aspects of operating a service center and employees for top-line sales and profits
• Assuring all shop personnel are following the processes in place for vehicle inspections, sales processes, and safety procedures
• Assist the Store Manager in hiring and maintaining a staff of professionals that reflect the company culture
• Assist the Store Manager in controlling costs, shop maintenance, cost of goods, payroll, and quality control standards

Qualifications

• Bachelor’s degree is preferred but not required; a high school diploma or GED equivalent needed
• Knowledge of the automotive industry and trends
• Possess a state-issued driver’s license and acceptable driving record to operate dealership-owned vehicles
• Strong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for success

If you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team!