Automotive Service Assistant | Customer Experience

JoinHH; Papillion, Northern (NE, KY); Hybrid; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Long-Term Disability

Life Insurance

401k with Company Match

PTO after 90 days

H+H Paid Maternity Leave

Job summary

H+H Jeep Dodge RAM in Papillion, NE seeks an Assistant Service Advisor to support the Service Advisor team. This role handles administrative tasks, warranty and RO processing, and ensures clear customer communication throughout the vehicle service process.

You will liaise with customers, technicians, and service staff to maintain efficient service operations, with a schedule Monday–Friday 8am–5pm and rotating Saturday 8am–1pm.

Qualifications

• High energy with a positive attitude.
• Strong customer service skills.
• Excellent communication abilities.
• Ability to operate automatic, manual and electric vehicles.
• Ability to read, comprehend information, and perform calculations.
• Ability to bend, push, climb, lean, twist, reach, kneel, crouch.
• Able to lift 50–100 lbs and walk up to 500 yards.

Responsibilities

• Partner with Service Advisors to support daily operations and deliver a Best-In-Class Customer Experience.
• Assist with Customer check-out and other department needs.
• Build relationships with Customers by actively listening to their vehicle concerns and service needs.
• Complete vehicle walk-arounds with Customers to ensure clear communication and accurate documentation.
• Help coordinate the flow of vehicles on the Service Drive and throughout the shop.
• Process Repair Order submissions accurately and efficiently.
• Communicate vehicle status updates, maintenance recommendations, and repair information to Customers.
• Utilize industry-leading technology and digital tools to enhance the Customer experience.
• Enter and maintain accurate Customer and vehicle information in dealership systems.
• Complete Service Contract and Warranty claim submissions.
• Gain exposure to dealership operations while learning from experienced Service professionals.

Skills

Customer service

Communication

Vehicle operation

Reading & math

Physical stamina

Heavy lifting

Mobility

Job description

H+H Jeep Dodge RAM in Papillion, NE seeks an Assistant Service Advisor to support the Service Advisor team. This role handles administrative tasks, warranty and RO processing, and ensures clear customer communication throughout the vehicle service process.

You will liaise with customers, technicians, and service staff to maintain efficient service operations, with a schedule Monday–Friday 8am–5pm and rotating Saturday 8am–1pm.