Automotive Service Appointment Specialist

FLOW CRC LLC; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan

Paid time off

On-site fitness facility

Job summary

Flow Automotive Companies is hiring Automotive Service Outbound Customer Service Agents to engage customers across phone, email, chat and text from our Winston-Salem office. You will schedule service appointments, provide recall updates, and support lead generation with dealership teams.

No automotive experience is required as comprehensive training is provided; expectation is a high-performance, on-site role with earnings potential and benefits.

Qualifications

• Provide outstanding customer service across multiple channels (phone, email, chat, text).
• Ability to identify customer needs and match products/services accordingly.
• Team player with professional presence and proactive attitude.

Responsibilities

• Handle inbound/outbound calls, chats, texts, and emails to customers.
• Call Flow customers to update recalls, retention offers, and service contracts.
• Schedule high-quality service appointments and coordinate with dealerships.

Skills

Customer service

Multichannel communication

Active listening

Problem solving

Tools

CRM

Telephony systems

Job description

Flow Automotive Companies is hiring Automotive Service Outbound Customer Service Agents to engage customers across phone, email, chat and text from our Winston-Salem office. You will schedule service appointments, provide recall updates, and support lead generation with dealership teams.

No automotive experience is required as comprehensive training is provided; expectation is a high-performance, on-site role with earnings potential and benefits.