Automotive Service Advisor/Writer

Patriot Buick GMC; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Disability Insurance

Paid Time Off

Paid Holidays

401k Match

Employee Discounts

Employee Assistance Program

Job summary

Ancira Patriot Buick GMC in Killeen, TX is seeking motivated Service Advisors to be the primary contact for customers, delivering high-quality service and building lasting relationships in a fast-paced environment.

Prior Service Advisor experience is preferred, but hospitality or service backgrounds are considered. The role offers commission-based pay with an income potential of $75K to $110K and opportunities for growth with Ancira Auto Group.

Qualifications

• Prior Service Advisor experience preferred; hospitality or service-industry experience considered.
• Must be at least 21 years of age.
• Valid Texas driver’s license with acceptable driving record for insurability.
• Strong customer service and communication skills.
• Detail-oriented with a focus on quality and accuracy.
• Competitive, results-driven mindset.
• Team-oriented and collaborative.
• Professional appearance and positive attitude.
• Must be legally eligible to work in the United States.
• Ability to pass pre-employment and random drug testing.
• EOE

Responsibilities

• Greet customers and manage the service intake process.
• Build long-term customer relationships through exceptional communication and follow-up.
• Clearly explain recommended services using dealership technology and tools.
• Coordinate with technicians and service management to ensure timely and accurate repairs.
• Maintain accurate repair order documentation.
• Follow up with customers to ensure satisfaction and support future service needs.
• Deliver service experiences aligned with Ancira Auto Group standards.

Skills

Customer service

Communication

Detail-oriented

Team-oriented

Job description

About Us

Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence, integrity, and customer service—and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment.

Job Description

Ancira Patriot Buick GMC, Killeen, TEXAS has immediate openings for motivated and customer-focused Service Advisors to join our Service Team.

In this role, you will serve as the primary point of contact for customers, delivering a high-quality service experience while building long-term relationships in a fast-paced, growth-oriented environment.

Prior Service Advisor experience is preferred; however, candidates with a background in service or hospitality who enjoy working with people and cars may also be considered.

Pay: Commission / $75K - $110K is a very reasonable income expectation

Benefits

• Health, Dental & Vision Insurance
• Disability Insurance, Life Insurance, and Mental Health Care
• Paid Time Off
• Paid Holidays
• 401k with Employer Match
• Employee Discounts
• Employee Assistance Program

Key Responsibilities

• Greet customers and manage the service intake process
• Build long-term customer relationships through exceptional communication and follow-up
• Clearly explain recommended services using dealership technology and tools
• Coordinate with technicians and service management to ensure timely and accurate repairs
• Maintain accurate repair order documentation
• Follow up with customers to ensure satisfaction and support future service needs
• Deliver service experiences aligned with Ancira Auto Group standards

Qualifications

• Prior Service Advisor experience preferred; hospitality or service-industry experience considered
• Must be at least 21 years of age
• Valid Texas driver’s license with acceptable driving record for insurability
• Strong customer service and communication skills
• Detail-oriented with a focus on quality and accuracy
• Competitive, results-driven mindset
• Team-oriented and collaborative
• Professional appearance and positive attitude
• Must be legally eligible to work in the United States
• Ability to pass pre-employment and random drug testing
• EOE