Automotive Service Advisor - Toyota

Modern Auto Group; Asheboro (NC); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Free Employee Health Insurance

401(k) with company match

Paid vacation and holidays

Training and professional development

Team-oriented environment

Job summary

Modern Toyota of Asheboro in Asheboro, NC is seeking a motivated Service Advisor to join our team. You will greet customers, document concerns, outline maintenance recommendations, and communicate timelines and pricing clearly while coordinating with technicians to ensure timely service completion.

The role emphasizes building trust, delivering exceptional customer experiences, and maintaining a professional, organized service area.

Qualifications

• Excellent communication, listening, and relationship-building abilities.
• Previous automotive service advisor or customer service experience preferred.
• Strong organizational skills with the ability to manage multiple customers and repair orders.

Responsibilities

• Welcome customers and act as primary point of contact throughout the service process.
• Document vehicle concerns and recommend maintenance and repairs.
• Communicate repair estimates, timelines, and recommendations clearly.
• Coordinate with technicians to keep repairs moving efficiently.
• Inform customers of status, recommendations, and completion times.

Skills

Communication skills

Customer service

Relationship building

Organizational skills

Job description

Modern Imports Asheboro
Modern Toyota of Asheboro
Asheboro, NC 27203, USA

Description

Modern Toyota of Asheboro | Asheboro, NC

Earn $60,000–$100,000 Annually!

FREE Employee Health Insurance

Competitive earning potential of $60,000–$100,000 annually

Join a fourth-generation, family-owned automotive group serving customers since 1933

Comprehensive benefits, including dental, vision, life, and disability insurance

401(k) with company match

Paid vacation and holidays

Training, professional development, and opportunities for career advancement

A supportive, team-oriented work environment where employees are valued

Join the Modern Automotive Family!

Modern Automotive is a fourth-generation, family-owned automotive group that has proudly served customers since 1933. We believe in taking care of our employees, building lasting relationships, and creating an environment where people can grow their careers.

We are looking for a motivated, customer-focused Service Advisor to join our team at Modern Toyota of Asheboro. If you enjoy working with people, have a passion for the automotive industry, and take pride in delivering an exceptional customer experience, we want to hear from you!

What You'll Do

Welcome customers and serve as their primary point of contact throughout the service process.

Listen to customer concerns, document vehicle symptoms, and recommend appropriate maintenance and repairs.

Communicate repair estimates, timelines, and recommendations clearly and professionally.

Coordinate with technicians and the service department to keep repairs moving efficiently.

Keep customers informed of vehicle status, additional recommendations, and completion times.

Review repair orders and ensure accuracy before closing out customer visits.

Build lasting customer relationships through trust, transparency, and excellent service.

Identify maintenance and repair opportunities that help customers keep their vehicles safe and reliable.

Maintain a positive, organized, and professional service experience for every customer.

What We're Looking For

Previous automotive service advisor or customer service experience preferred.

Strong communication, listening, and relationship-building skills.

Excellent organizational skills and the ability to manage multiple customers and repair orders.

A customer-first mindset with a commitment to honesty and professionalism.

Ability to work effectively with technicians, service management, and other team members.

Motivation to meet performance goals while maintaining a high standard of customer satisfaction.

A willingness to learn, grow, and contribute to a team-oriented environment.

Why Modern Automotive?

At Modern Automotive, we believe our employees are the foundation of our success. As a privately owned, family-operated company, we focus on building strong teams, supporting career growth, and creating opportunities for long-term success.

If you're ready to take the next step in your automotive career,

Equal Opportunity Employer

Modern Automotive is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment and welcome applicants of all backgrounds. Employment decisions are based on qualifications, merit, and business needs, without regard to any characteristic protected by applicable federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.