Automotive Service Advisor & Store Lead

Ramona Tire, Inc.; Ontario, Northern (CA, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 0%

Job summary

Ramona Tire, Inc. is seeking an Assistant Manager/Service Advisor in Southern California. This role focuses on greeting customers, documenting needs, and promoting services while maintaining our store standards and integrity.

You will provide accurate quotes, manage service progress updates, and support sales of parts and accessories. The position includes a compensation package with base pay and commission, reflecting performance and customer satisfaction.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver's license.
• Ability to work a minimum of five days, including Saturdays.
• Prior experience as a Service Advisor is helpful, but not required.

Responsibilities

• Greet customers professionally in person and by phone.
• Listen to and document customer concerns; inspect vehicle and reference service history.
• Recommend services and clearly communicate additional recommendations from technicians.
• Promote sales of services, parts, and accessories with understanding of product requirements.
• Provide accurate quotes with cost and completion time; update customers on status.
• Process payments with proper warranty explanations and complete multipoint inspections.
• Follow up after service to ensure customer satisfaction; track returns and warranties for each customer.
• Perform other duties as assigned.

Skills

Customer service

Sales ability

Communication skills

Problem solving

Teamwork

Job description

Ramona Tire, Inc. is seeking an Assistant Manager/Service Advisor in Southern California. This role focuses on greeting customers, documenting needs, and promoting services while maintaining our store standards and integrity.

You will provide accurate quotes, manage service progress updates, and support sales of parts and accessories. The position includes a compensation package with base pay and commission, reflecting performance and customer satisfaction.