Job Posting Title Assistant Store Manager

Ramona Tire, Inc.; Ontario, Northern (CA, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 0%

Job summary

Ramona Tire, Inc. is seeking an Assistant Manager/Service Advisor in Southern California. This role focuses on greeting customers, documenting needs, and promoting services while maintaining our store standards and integrity.

You will provide accurate quotes, manage service progress updates, and support sales of parts and accessories. The position includes a compensation package with base pay and commission, reflecting performance and customer satisfaction.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver's license.
• Ability to work a minimum of five days, including Saturdays.
• Prior experience as a Service Advisor is helpful, but not required.

Responsibilities

• Greet customers professionally in person and by phone.
• Listen to and document customer concerns; inspect vehicle and reference service history.
• Recommend services and clearly communicate additional recommendations from technicians.
• Promote sales of services, parts, and accessories with understanding of product requirements.
• Provide accurate quotes with cost and completion time; update customers on status.
• Process payments with proper warranty explanations and complete multipoint inspections.
• Follow up after service to ensure customer satisfaction; track returns and warranties for each customer.
• Perform other duties as assigned.

Skills

Customer service

Sales ability

Communication skills

Problem solving

Teamwork

Job description

Overview

Ramona Tire & Service Centers have been serving Southern California for over 45 years with honesty and integrity. Drive over to one of our 17 convenient locations for professional automotive service and new tires at reasonable prices. Experience the difference our shops make the next time you need automotive services. Our mission is to provide the highest quality customer service available anywhere.

The Assistant Manager/Service Advisor is responsible for selling and promoting all products and services offered by Ramona Tire while following the company’s store standards and expectations.

COMPENSATION: $65,000-$90,000/yr - to include hourly plus commission

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.

Employee Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Qualifications:

• Must be at least 18 years old
• Must have a valid driver's license
• Ability to work a minimum of five days, including Saturday’s.
• Prior experience as a Service Advisor is helpful, but not required. Professional appearance and proven ability to work in a process driven environment.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.