Automotive Service Advisor & Store Team Lead

Sun Auto Tire and Service; Ontario (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with C0

Discounted Services on Personal and IM

Opportunity for Advancement!

Job summary

Ramona Tire & Service Centers seeks an Assistant Manager/Service Advisor to drive sales of automotive services and tires while upholding store standards in Southern California. You will greet customers, document concerns, recommend services, and communicate quotes and timelines for approval.

You’ll provide updates, handle transactions, and ensure warranty clarity, tracking returns and warranty parts for individuals.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver's license.
• Ability to work a minimum of five days, including Saturday's.
• Prior experience as a Service Advisor is helpful, but not required.

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone.
• Listen to and document customer concerns; inspect vehicle and reference service history.
• Recommend services and clearly communicate additional recommendations from technicians.
• Promote services, parts, and accessories with knowledge of product requirements.
• Provide accurate quotes with cost and time for approved services; update customers on status.
• Caxh out customer tickets following multi-point inspection, explain warranties.
• Conduct post-repair follow-up calls to ensure satisfaction.
• Track new returns, core returns and warranty parts for customers.
• Perform other duties as assigned.

Job description

Ramona Tire & Service Centers seeks an Assistant Manager/Service Advisor to drive sales of automotive services and tires while upholding store standards in Southern California. You will greet customers, document concerns, recommend services, and communicate quotes and timelines for approval.

You’ll provide updates, handle transactions, and ensure warranty clarity, tracking returns and warranty parts for individuals.