Automotive Service Advisor/Sales

Sun Auto Tire & Service; New Iberia (LA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Co

Discounted Services on Personal and Im

Opportunity for Advancement

Job summary

Delta World Tire in New Iberia, LA is seeking an Assistant Store Manager/Service Advisor to greet customers, document concerns, and guide service decisions. You will quote timelines, upsell appropriate services, and keep customers informed throughout the repair process.

The role includes promoting services, parts, and accessories with strong product knowledge, while ensuring accurate paperwork and follow-up. Equal opportunity employer with growth opportunities.

Qualifications

• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license or obtain a valid driver’s license within 30 days of hire date.
• Ability to work a minimum of five days, including Saturdays.

Responsibilities

• Greet customers in a professional and courteous manner, in person and on the telephone.
• Listen to and document customer concerns; inspect vehicle and reference service history to identify needs.
• Recommend services and clearly communicate additional recommendations from the technician.
• Promote sales of services, parts, and accessories with product knowledge.
• Provide accurate quotes with cost and time of completion; give progress updates.
• Cash out tickets with a review of multi-point inspection and warranties.
• Conduct post-repair follow-up to ensure customer satisfaction.
• Track returns and warranty parts for each customer.

Job description

Overview

Delta World Tire is one of the area’s largest independent tire dealers, with over 30,000 tires in stock. In addition to tires, Delta World Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

The Assistant Store Manager/Service Advisor is responsible for selling and promoting all products and services offered by Delta World Tire by following the company’s store standards and expectations.

COMPENSATION: Up to $20/hr + Commission+ BONUS

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.

Sales and Service Advisor Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Qualifications:

• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license or obtain a valid driver’s license within 30 days of hire date.
• Ability to work a minimum of five days, including Saturdays.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.