Assistant Store Manager

Delta-World-Tire-4; Greenacres (MS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation

Paid Holidays

Health Insurance

Life Insurance

401(k) with Company Match

Vehicle Discounts

Advancement Opportunities

Job summary

Delta World Tire in Mississippi is seeking an Assistant Manager to lead sales and service, uphold store standards, and promote all products and services. The role includes overseeing customer interactions, coordinating repairs with ASE technicians, and driving daily operations to maximize customer satisfaction and profitability.

You will manage a team, ensure proper quoting and warranty explanations, and strive for continuous improvement in service delivery and outcomes for both customers and

Qualifications

• High School Diploma or equivalent
• Prior experience as a Service Advisor is highly preferred
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license and pass an MVR/background check screening
• Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date
• ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire date
• Ability to work a minimum of five days, including weekends

Responsibilities

• Greet customers promptly in a professional and courteous manner in person and on the phone using standardized techniques.
• Listen to and document customer concerns; inspect vehicle and refer to service history to identify needs.
• Recommend services and clearly communicate additional recommendations from the Technician.
• Promote sales of services, parts, and accessories with product knowledge.
• Provide accurate quotes with cost and time estimates; update customers on progress.
• Process cashouts with multi-point inspection review and warranty explanations.
• Conduct post repair and follow-up calls to ensure customer satisfaction.
• Track new returns, core returns and warranty parts for customers.
• Perform other duties as assigned

Skills

Service Advisor experience

Customer service

Professional appearance

Process driven

MVR/background check

Education

High School Diploma or equivalent

Job description

Overview

Delta World Tireis one of the area’s largest independent tire dealers, with over 30,000 tires in stock. In addition to tires, Delta World Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

The Assistant Manager is responsible for managing, selling and promoting all products and services offered by Delta World Tire by following the company’s store standards and expectations.

Compensation: $50,000-$70,000/ year

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is highly preferred.
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license and pass an MVR/background check screening.
• Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date
• ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire date
• Ability to work a minimum of five days, including weekends

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.