Assistant Store Manager

Sun Auto Tire and Service; Greenacres (MS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid Vacation

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 0%

Job summary

Delta World Tire is seeking an Assistant Manager to oversee daily operations, promote services and manage customer interactions. You will greet customers professionally, document concerns, and coordinate with technicians to determine service needs while delivering accurate quotes and updates throughout the day.

The ideal candidate has prior Service Advisor experience, a professional appearance, and the ability to work a flexible schedule including weekends.

Qualifications

• High School Diploma or equivalent.
• Prior experience as a Service Advisor is highly preferred.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license and pass an MVR/background check screening.
• Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date.
• ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire date.
• Ability to work a minimum of five days, including weekends.

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone using standardized customer service techniques.
• Listen to and document customer concerns; inspect vehicle and refer to service history to identify service needs.
• Recommend services and communicate additional recommendations from the Technician to help customers decide; document in file.
• Promote sales of services, parts, and accessories with product knowledge.
• Provide accurate quotes including cost and completion time; update customers on status throughout the day.
• Cashing out procedures including review of multi-point inspection and warranties.
• Conduct post-repair follow-up calls to ensure customer satisfaction.
• Track new returns, core returns, and warranty parts for customers.
• Other duties as assigned.

Skills

Service Advisor experience

Customer service

Professional appearance

MVR/background check

State Inspector License eligibility

ASE Certification readiness

Education

High School Diploma or equivalent

Job description

Overview

Delta World Tireis one of the area’s largest independent tire dealers, with over 30,000 tires in stock. In addition to tires, Delta World Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

Assistant Manager is responsible for managing, selling and promoting all products and services offered by Delta World Tire by following the company’s store standards and expectations.

Compensation: $50,000-$70,000/ year

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is highly preferred.
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license and pass an MVR/background check screening.
• Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date
• ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire date
• Ability to work a minimum of five days, including weekends

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.