Automotive Service Advisor - Mercedes-Benz

Murgado Automotive Group; Richmond (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at a leading luxury automotive dealership, where you'll excel as a Service Advisor. This role offers the chance to provide exceptional customer service and ensure a seamless experience for clients. You'll be the primary point of contact, guiding customers through their service needs and coordinating with technicians to deliver top-notch service. With a commitment to integrity and innovation, this forward-thinking company values employee growth and offers a competitive compensation package, comprehensive benefits, and opportunities for advancement. If you're passionate about the automotive industry and dedicated to customer satisfaction, this is the perfect opportunity for you.

Benefits

Comprehensive Medical, Dental & Vision Insurance

401K Plan with company match

Paid time off and holidays

Employee discounts on vehicles, parts, and services

Opportunities for career advancement

Supportive work environment

Access to cutting-edge service tools and technology

Qualifications

• High school diploma or equivalent; technical or customer service training is a plus.
• Previous experience in a service advisor role preferred.

Responsibilities

• Greet customers and assess automotive service needs.
• Provide expert advice on vehicle maintenance and repairs.
• Communicate service updates and ensure customer satisfaction.

Skills

Customer Service

Communication Skills

Multitasking

Organizational Skills

Automotive Knowledge

Education

High School Diploma

Technical Training

Job description

At Mercedes-Benz of Midlothian, part of the Murgado Automotive Group, we provide an unmatched luxury experience for our customers through premium service and a commitment to excellence. Our dealership represents one of the most prestigious automotive brands in the world, and we strive to maintain the highest standards of customer satisfaction and service. We are currently seeking a dedicated and enthusiastic Automotive Service Advisor to join our team.

Position Overview

As a Service Advisor at Mercedes-Benz of Midlothian, you will play a vital role in ensuring our customers receive an exceptional service experience. You will be the primary point of contact for our service customers, advising them on necessary maintenance, coordinating repairs, and ensuring their needs are met promptly and professionally.

Key Responsibilities

Greet customers warmly upon arrival and assess their automotive service needs.

Provide expert advice on vehicle maintenance, repairs, and service options.

Prepare repair orders by documenting customer concerns and coordinating with service technicians to ensure accurate diagnosis and repair.

Communicate service updates to customers and answer any questions they may have.

Ensure the customer experience is seamless, from check-in to vehicle pick-up.

Provide detailed explanations of services performed and associated costs.

Recommend additional services as needed, based on vehicle condition and manufacturer guidelines.

Work closely with technicians and parts staff to ensure timely and accurate service completion.

Maintain strong customer relationships and ensure satisfaction at every stage of the service process.

Qualifications

High school diploma or equivalent; additional technical or customer service training is a plus.

Previous experience in a service advisor role or a similar customer-facing position in the automotive industry is preferred.

Excellent communication and interpersonal skills.

Ability to multitask and manage time effectively in a fast-paced environment.

A valid driver's license with a clean driving record.

Strong organizational skills and attention to detail.

A passion for delivering exceptional customer service.

Familiarity with automotive repair processes and systems is a plus.

What We Offer

Competitive compensation package with performance-based incentives.

Comprehensive Medical, Dental & Vision Insurance.

401K Plan with company match.

Paid time off and holidays.

Employee discounts on vehicles, parts, and services.

Opportunities for career advancement within the Murgado Automotive Group.

Supportive and dynamic work environment with a focus on training and development.

Access to cutting-edge service tools and technology.

Why Work at Mercedes-Benz of Midlothian?

By joining the Murgado Automotive Group, you'll become part of a forward-thinking team that prioritizes integrity, innovation, and employee growth. As a Service Advisor, you will have the opportunity to represent one of the world's leading luxury brands while developing your career in the automotive industry. We believe in fostering a supportive environment where employees feel valued and empowered.

How To Apply

If you have a passion for providing top-notch customer service and are ready to take your career to the next level with Mercedes-Benz of Midlothian, we want to hear from you! Submit your application with a resume today!

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

Required

Preferred

Job Industries

• Automotive