Automotive Service Advisor - Mercedes-Benz

Murgado Automotive Group; Lake Barrington (IL); Presencial; USD 50 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Bonus opportunities

Healthcare benefits

Retirement plans

Training and development

Flexible scheduling

Access to advanced tools

Resumo da oferta

Mercedes-Benz of Barrington, part of the Murgado Automotive Group, seeks a dedicated Automotive Service Advisor in Barrington, IL. You will greet customers, assess issues, and explain needed services while coordinating appointments and maintaining records.

Join a premier luxury dealership offering competitive pay with potential commissions, comprehensive benefits, and ongoing training in a fast-paced, high-end service environment.

Qualificações

• Previous experience as an Automotive Service Advisor or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Knowledge of automotive service and repair procedures.
• Ability to thrive in a fast-paced environment and work effectively under pressure.
• Proficiency in computer systems and automotive service software.

Responsabilidades

• Greet customers and provide a warm welcome to the service department.
• Listen to customer concerns and accurately diagnose automotive issues.
• Provide detailed explanations of recommended services and repairs.
• Coordinate service appointments and communicate with customers throughout the service process.
• Generate service estimates and obtain necessary approvals from customers.
• Maintain accurate records of service transactions and customer interactions.
• Ensure customer satisfaction by delivering high-quality service in a timely manner.

Conhecimentos

Customer service

Communication

Problem solving

Attention to detail

Working under pressure

Ferramentas

Automotive software

Computer systems

Descrição da oferta de emprego

Job Description

Are you passionate about delivering exceptional service and assisting customers with their automotive needs? Mercedes-Benz of Barrington, a proud member of the esteemed Murgado Automotive Group, is seeking a dedicated Automotive Service Advisor to join our team in Barrington, IL.

Mercedes-Benz of Barrington is a premier luxury automotive dealership located in the vibrant community of Barrington, IL. As part of the Murgado Automotive Group, we are committed to excellence in every aspect of our business and take pride in representing one of the world's most prestigious automotive brands.

Sign-on bonus of up to $5k for certified and experienced Mercedes Benz Technician!

Key Responsibilities

• Greet customers and provide a warm welcome to the service department.
• Listen to customer concerns and accurately diagnose automotive issues.
• Provide detailed explanations of recommended services and repairs.
• Coordinate service appointments and communicate with customers throughout the service process.
• Generate service estimates and obtain necessary approvals from customers.
• Maintain accurate records of service transactions and customer interactions.
• Ensure customer satisfaction by delivering high-quality service in a timely manner.

Qualifications

• Previous experience as an Automotive Service Advisor or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Knowledge of automotive service and repair procedures.
• Ability to thrive in a fast-paced environment and work effectively under pressure.
• Proficiency in computer systems and automotive service software.

Why Join Us

• Competitive compensation package with bonus opportunities.
• Comprehensive benefits package, including health insurance and retirement plans.
• Ongoing training and development opportunities to advance your career.
• Supportive team environment with opportunities for growth and advancement.
• Work-life balance with flexible scheduling options.
• Access to the latest tools and technology in automotive service.

If you're a customer-focused individual with a passion for automotive service, we want to hear from you! Join us at Mercedes-Benz of Barrington and become part of our team dedicated to delivering excellence in automotive service.

Salary depends on performance. No cap on commissions!!

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.