Automotive Service Advisor - Lexus of Ann Arbor

JoinGermain; Ann Arbor (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company support

Weekly Pay

Paid Time Off (after 90 days)

Life Insurance

Short- & Long-Term Disability

Employee Discounts

State-of-the-art tools and technology

Job summary

Germain Lexus of Ann Arbor is seeking a Service Advisor to own the customer experience in a fast-paced, luxury dealership. You will greet customers, present service options, and deliver accurate estimates while driving revenue through recommended maintenance.

The role rewards performance with a base plus commission, weekly pay, and opportunities to grow income through customer satisfaction and sales results. Automotive expertise and a professional demeanor are required.

Qualifications

• 2+ years of experience as a Service Advisor or in an automotive dealership role w/ a luxury brand.
• Proven ability to sell services and build customer trust.
• Strong understanding of vehicle maintenance and repair recommendations.
• Excellent communication and closing skills.
• Ability to thrive in a performance-driven environment.
• ASE certification is a plus.
• Bilingual is a plus.
• Professional appearance and strong work ethic.
• Valid driver’s license required.
• Must pass pre-employment screening (background, drug test, MVR).

Responsibilities

• Greet every customer with energy, urgency, and professionalism
• Drive revenue by recommending needed maintenance and repair services
• Build trust through clear, transparent communication and expert guidance
• Provide accurate estimates and confidently present service recommendations
• Set expectations and follow through—keeping customers informed every step of the way
• Monitor repair progress and maximize efficiency of each repair order
• Consistently deliver an outstanding experience that earns repeat business and referrals
• Maintain and exceed customer satisfaction and performance metrics

Skills

Sales ability

Communication

Customer service

Reliability

Bilingual

Education

ASE certification

Job description

Automotive Service Advisor - Lexus of Ann Arbor

Job Description

Service Advisor – Germain Lexus of Ann Arbor

High-Earning Potential | Fast-Paced | Customer-Focused

Are you a driven, high-energy professional who thrives in a fast-paced, customer-focused environment? Do you enjoy building relationships, recommending solutions, and getting paid for your performance?

At Germain Lexus of Ann Arbor, we’re looking for a top-performing Service Advisor who is ready to take ownership of their income and deliver an exceptional customer experience every day.

What You’ll Do (And Get Paid to Do Well)

• Greet every customer with energy, urgency, and professionalism
• Drive revenue by recommending needed maintenance and repair services
• Build trust through clear, transparent communication and expert guidance
• Provide accurate estimates and confidently present service recommendations
• Set expectations and follow through—keeping customers informed every step of the way
• Monitor repair progress and maximize efficiency of each repair order
• Consistently deliver an outstanding experience that earns repeat business and referrals
• Maintain and exceed customer satisfaction and performance metrics

Compensation & Earning Potential

This is a performance-based position designed for motivated individuals who want to maximize their income.

• Competitive base + commission pay structure
• Earnings are tied to hours per RO, sales performance, and customer satisfaction
• High performers have strong earning potential (top advisors significantly outperform industry averages)
• Weekly pay for consistent income flow

Why Germain Lexus of Ann Arbor?

We’re part of the Germain Automotive Partnership, known for developing talent, promoting from within, and giving our team the tools to succeed.

You’ll work in a supportive, high-volume store with the opportunity to build a strong customer base and grow your income.

Benefits – Starting Day One

• Medical, Dental, and Vision Insurance
• 401(k) with company support
• Weekly Pay
• Paid Time Off (after 90 days)
• Life Insurance
• Short- & Long-Term Disability
• Employee Discounts
• State-of-the-art tools and technology

Location(s)

590 Auto Mall Drive, Ann Arbor , Michigan 48103 , United States

Requirements

What We’re Looking For

• 2+ years of experience as a Service Advisor or in an automotive dealership role w/ a luxury brand
• Proven ability to sell services and build customer trust
• Strong understanding of vehicle maintenance and repair recommendations
• Excellent communication and closing skills
• Ability to thrive in a performance-driven environment
• ASE certification is a plus
• Bilingual is a plus
• Professional appearance and strong work ethic
• Valid driver’s license required
• Must pass pre-employment screening (background, drug test, MVR)

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