Automotive Service Advisor

Group 1 Automotive; Columbus (GA); Hybrid; USD 40,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Dis

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional work environment with job

Market-leading pay based on experience

Structured, self-paced training

Pinnacle Awards Program

Job summary

Group 1 Automotive, Inc. seeks a high-performing Automotive Service Advisor to join our Columbus team. You will greet customers, collect vehicle information, build rapport, and guide them through service options.

The role emphasizes accuracy, communication, and a premium customer experience. We offer competitive pay and benefits, including health/dental/vision, 401(k) with match, PTO, and career growth opportunities.

Qualifications

• Minimum 1 year of Service Advisor experience required.
• CDK, Xtime, and TSD experience preferred.
• Strong product knowledge and attention to detail.
• Excellent interpersonal and communication skills.
• Basic computer skills and ability to learn new software.
• Desire to provide exceptional client experiences.
• High school diploma or equivalent.
• Valid driver’s license required.

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Advise customers on care and value of vehicle maintenance per manufacturers’ specs.
• Generate and provide complete, accurate estimates of repairs.
• Establish communication of repair completion times with customers and technicians.
• Answer incoming service calls and maintain service appointments.
• Follow up with customers to drive repeat visits and CSI.
• Strictly follow warranty guidelines and company procedures.
• Ensure compliance with all laws and protect customer, vehicle, and information.

Skills

Service advisory experience

CDK/Xtime/TSD experience

Product knowledge

Attention to detail

Interpersonal communication

Basic computer skills

Client experience focus

Driver’s license

Education

High School Diploma or Equivalent

Tools

CDK

Xtime

TSD

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Automotive is seeking a high-performing Automotive Service Advisor to join our team! We’re looking for a motivated professional who takes pride in providing outstanding service, thrives in a performance-driven setting, and wants to be part of a team that values excellence, collaboration, and career growth.

If you’re passionate about creating a premium customer experience and helping clients maintain their vehicles with confidence, we encourage you to

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Qualifications

• Minimum 1 year of Service Advisor experience is required
• CDK, Xtime, and TSD Experience Preferred
• Product Knowledge
• Attention to Detail
• Interpersonal Communication Skills
• Basic Computer Skills
• Strong Desire to Provide an Exceptional Client Experience
• High School Diploma or Equivalent
• Must Have a Valid Driver’s License

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.