Automotive Service Advisor - Jaguar Land Rover Birmingham

Sonic Automotive; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off that Grows with You

Employee Pricing on Purchases & Leases

Free & Discounted Gym Membership Options

Exclusive Travel Deals on Hotels, Rentals & Airfare

Career Growth in a Fortune 500 Company

Job summary

A prominent automotive dealer in Birmingham, AL seeks an Automotive Service Advisor responsible for managing an efficient service department. The ideal candidate should have dealership experience, excellent customer service skills, and a solid understanding of vehicle operations. Responsibilities include scheduling service appointments, greeting customers, providing cost estimates, and ensuring high customer satisfaction. This full-time position offers a competitive salary and numerous benefits including 401(k) matching and paid time off.

Qualifications

• Must have dealership experience.
• Two years of experience in a dealership position.
• Ability to read and comprehend instructions and information.

Responsibilities

• Schedules service appointments and obtains customer vehicle data.
• Greets customers in a timely, friendly manner.
• Provides accurate written cost estimates for labor and parts.
• Maintains customer satisfaction index rating.

Skills

Customer service

Sales experience

Communication skills

Knowledge of vehicle mechanical operations

Education

High school diploma or equivalent

Job description

Automotive Service Advisor - Jaguar Land Rover Birmingham in Birmingham, AL at Sonic Automotive

Location: 3000 Tom Williams Way
Birmingham, AL 35210

Job Type: Other

Experience: Mid-Senior Level

About

At Jaguar Land Rover Birmingham, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Compensation:

Schedule

• FULL TIME
• Sundays Always Off
• Saturday Availability Required
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

Job Description

Our Service Manager is responsible for running an efficient and profitable service department. He/She will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Duties and Responsibilities:

· Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

· Greets customers in a timely, friendly manner.

· Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".

· Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

· Test-drive the vehicle or refer to the test technician as necessary.

· Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.

· Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

· Maintains a dealership-prescribed standard for "hours per customer repair order written".

· Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

· Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

· High school diploma or the equivalent.

Must haveDealership experience.

· Ability to read and comprehend instructions and information.

· Two years of experience in a dealership position.

· General knowledge of vehicle mechanical operations.

· Sales experience preferred.

· Professional personal appearance.

· Excellent oral and written communication skills.

· All applicants must be authorized to work in the USA

· All applicants must perform duties and responsibilities in a safe manner

· All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.