Automotive Service Advisor Hyundai

Empire Automotive Group; New York (NY); On-site; USD 75,000 - 125,000; Full time

Job summary

Hyundai of Jamaica, part of Empire Automotive Group, seeks an experienced Automotive Service Advisor to join their state-of-the-art facility. This role focuses on enhancing customer experiences while managing service orders efficiently. Candidates should be results-driven, customer-focused, and equipped with strong communication skills. A competitive pay structure is offered, with top performers earning over $100K annually.

Benefits

401k Plan

Paid time off (PTO)

Health Insurance

Dental Insurance

Vision Plans

Competitive Pay Plans

Promotion from within

Qualifications

• At least one year of prior experience in customer-facing service.
• Strong communication and interpersonal skills are essential.
• Reliable and self-starter mentality preferred.

Responsibilities

• Oversees service orders and ensures customers receive prompt service.
• Answers technical questions about vehicle problems and repairs.
• Maintains good relationships with customers and technicians.

Skills

Communication

Customer Service

Organization

Problem-solving

Education

High School Diploma or equivalent

Job description

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Join to apply for the Automotive Service Advisor Hyundai role at Empire Automotive Group

Empire Automotive Group provided pay range

This range is provided by Empire Automotive Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $125,000.00/yr

Job Description

Get ready for the next big move in your career—Hyundai of Jamaica is revving up with a brand-new, state-of-the-art facility, and we’re looking for an experienced Service Advisor to join us on this thrilling journey.

As part of the Empire Automotive Group, Hyundai of Jamaica continues to be a pillar of reliability and innovation. Now, with our freshly upgraded location, featuring the latest high-tech equipment and a shop designed for maximum efficiency, we’re ready to take our service to new heights.

We’re offering a highly competitive commission structure—top Service Writers can earn over $100K! If you’re driven, customer-focused, and ready to build lasting relationships in a modern, energized environment, this is your moment.

Step into a role where cutting-edge meets opportunity—Hyundai of Jamaica is calling!

Your Daily Work Schedule

• Oversees service orders and flow of Service Lane
• Ensures that customers receive prompt, courteous, and effective service.
• Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled.
• Ensures the daily inventory of technicians' time is consistently sold to service customers.
• Distributes work between technicians efficiently.
• Answers technical questions about vehicle problems, warranties, services, and repairs.
• Maintains Customer Success Index at or above company standards.
• Assists in diagnosing vehicle problems, orders parts and tools as necessary.
• Oversees administration of warranty claims as well as training and supervising of service department.
• Encourages compliance with applicable laws and regulations.
• Maintains good working relationship with factory(s) and fosters positive employee relations.
  
  

Qualities We’re Looking For

• Available to work flexible hours and weekends.
• Reliable, self-starter mentality and ambitious spirit preferred.
• Ready to waste no time on learning new product ins and outs; eager to improve.
• Professional, well-groomed personal appearance.
• Clean driving record and valid driver’s license.
• You have excellent communication, interpersonal, and organizational skills.
• You understand the importance of listening and being empathetic.
• You have strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• You have at least one year of prior employment involving customer-facing service or telephone contact.
• You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• You are open to constructive feedback to improve your performance and development.
• You have strong computer and multitasking skills.
  
  

The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Motor Vehicles

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