Automotive Service Advisor Chevy

Empire Automotive Group; Hicksville (NY); On-site; USD 60,000 - 110,000; Full time

Job summary

Join a leading company in the automotive industry as an Automotive Service Advisor. You'll oversee the service process, ensuring top-notch customer experiences and maintain relationships while leveraging your skills in a fast-paced environment. This role offers a competitive salary and the chance to thrive in a supportive dealership culture.

Benefits

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Qualifications

• Minimum 1 year in customer-facing roles.
• Experience in automotive service preferred.
• Valid driver’s license and clean record.

Responsibilities

• Oversee service orders and manage the Service Lane flow.
• Ensure prompt, courteous customer service.
• Answer technical questions regarding vehicle issues.

Skills

Bilingual (English/Spanish)

Strong Communication

Interpersonal Skills

Organizational Skills

Customer Service Management

Tools

Industry-related software

Job description

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Empire Automotive Group provided pay range

This range is provided by Empire Automotive Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $110,000.00/yr

Job Description

Empire Automotive Group Chevy Hicksville:

Serice Advisor– Join Our Team!

Chevrolet has long been a leader in automotive excellence, from dependable daily drivers to championship-winning performance on the racetrack. Our facility features a state-of-the-art service drive-through, an efficient and modern shop designed for increased productivity, and a spacious, up-to-date customer lounge—all built to provide an exceptional service experience.

We are seeking an experienced, bilingual Service Advisor to join our team. This is an exciting opportunity to build long-term customer relationships and achieve the success you deserve in a thriving service environment.

Key Responsibilities

• Oversee service orders and manage the flow of the Service Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience, handling additional tasks that enhance satisfaction.
• Provide concierge-level support for owner inquiries—both in-person and over the phone—to guarantee a seamless experience.
• Maintain optimal technician scheduling, ensuring their time is fully utilized for service customers.
• Efficiently distribute work among technicians to maximize productivity.
• Answer technical questions related to vehicle issues, warranties, services, and repairs.
• Maintain Customer Success Index ratings at or above company standards.
• Assist in diagnosing vehicle issues and ordering necessary parts and tools.
• Oversee warranty claim administration while training and supervising service department personnel.
• Ensure compliance with industry regulations and dealership policies.
• Foster positive relationships with factory representatives while maintaining a strong team environment.
  
  

What We’re Looking For

• Bilingual (English/Spanish preferred) to effectively assist a diverse customer base.
• Availability to work flexible hours, including weekends.
• A reliable, self-starter mentality with an ambitious drive for success.
• Eagerness to learn product details quickly and improve continuously.
• A professional, well-groomed personal appearance.
• A valid driver’s license with a clean driving record.
• Strong communication, interpersonal, and organizational skills.
• An understanding of listening and empathy in customer interactions.
• A strong work ethic, thriving in a fast-paced, results-driven environment.
• At least one year of prior experience in customer-facing service or phone-based customer interactions.
• Enthusiasm, reliability, and a positive "team-player" attitude.
• Openness to constructive feedback for continuous improvement and development.
• Strong computer and multitasking skills, proficient with industry-related software.
  
  

We take pride in creating a supportive, success-driven dealership culture that empowers employees to excel in their roles. If you’re ready to grow with us and make a lasting impact, we’d love to welcome you to the team!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous franchise operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Motor Vehicles

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