Automotive Service Advisor (Mandarin Speaking) - BMW

Rallye Auto Group; Village of Westbury (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Rallye Motor Company is seeking an experienced Service Advisor for Rallye BMW in Village of Westbury, NY. This role focuses on enhancing customer relationships, advising on service needs, and ensuring a seamless automotive experience while promoting business growth. Ideal candidates will have strong experience in automotive service and customer service, fluency in Mandarin, and a commitment to excellence.

Benefits

Competitive pay plan

Medical, dental, and vision coverage

Company paid life insurance

Voluntary short and long term disability

Paid time off

401K plan

Employee Assistance Program

Qualifications

• 3 years of automotive service advisor experience.
• Fluency in Mandarin required.
• Valid Driver's License.

Responsibilities

• Establish ongoing consulting relationships with customers.
• Promote sales of services and parts based on customer needs.
• Coordinate with service personnel for efficient workflow.

Skills

Customer Service

Fluency in Mandarin

Communication Skills

Organizational Skills

Patient Personality

Tools

CDK Computer System

Job description

The Rallye Motor Company, Long Island's premier luxury automotive group, has an opportunity for an experienced Service Advisor with Rallye BMW! The ideal candidate is looking for a long-term position with an outstanding team, who is able to influence the volume of the service business and plays a key role in ensuring a seamless and personalized automotive experience. Must be an energetic, reliable, motivated individual with at least 3 years of automotive service advisor experience. BMW/German Vehicle Advisor experience strongly preferred.

Responsibilities for this position include:

• Establish ongoing consulting relationships with customers by being available during business hours to answer questions, explain additional repairs needed, and make arrangements for subsequent service reservations.
• Promote the sales of appropriate services, parts, and accessories by accurately identifying the customer's service needs and by thoroughly understanding the BMW product and service lines.
• Establish working agreement with the customer by determining and verifying customer's service needs and recording them along with current vehicle and customer information on the repair order (phone numbers such as home, office, fax, pager & cellular phone.) Also, record the initial estimate signatures and verify the location of the customer so that no work starts without customer approval.
• Ensure all customer vehicle damages have been accurately identified on the check-in sheet. Aide in the inspection of the vehicles to accurately identify customer service needs, so the number of comebacks related to improper repair orders is minimal.
• Coordinate with the Service Manager, Shop Dispatcher, Shop Foreman, and other service personnel in order to communicate with customers and technicians regarding repair work. Determine time of completion.
• Advise customers of early or late delivery, or of any additional repairs. Ensure delivery of vehicles to customers when work is completed.
• Balance workload, repair orders distributed equally based upon technicians skill and efficiency.
• Maintain the customer follow-up system by adhering to the BMW guidelines. (I.e. fax completed repair order to customer for approval, confirm vehicle return arrangements).

The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye!

PAY RANGE: $120,000 - $150,000 ANNUALLY (PAY CONSISTS OF SALARY AND COMMISSION)

• Must have 3 years of automotive service advisor experience.
• Must be fluent in Mandarin
• BMW/German Vehicle Advisor experience strongly preferred.
• Valid Driver's License.
• Excellent customer service skills.
• Working knowledge or trainable in automotive retail center computer systems (CDK computer system preferred).
• Excellent verbal/written communication and organization skills.
• Outgoing and patient personality with outstanding customer relations ability.
• Professional personal appearance.

• Competitive pay plan!
• Great benefits package including medical, dental and vision coverage for employee & family!
• Company paid life insurance and optional additional coverage.
• Voluntary short term and long term disability available.
• Additional voluntary benefits including Aflac and LegalShield!
• Paid time off!
• Paid holidays!
• 401K plan.
• Employee Assistance Program.