Automotive Service Advisor — High Earning Potential

Mossy Honda; Lemon Grove (CA); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Group Insurance Plans & Discounts

401K Retirement Savings Plan

Paid Vacation and Holidays

Disability Insurance

LAP Life Assistance Program

Basic Life, Dependent & Accident Ins

Growth Opportunities

Paid Training

Employee Purchase Incentives

Job summary

Mossy Honda in Lemon Grove, CA is seeking a Service Advisor to own the customer experience in the service lane. You greet owners, explain repairs, and coordinate with technicians to schedule service and keep the showroom flow smooth.

Ideal candidates are customer-service oriented, with strong communication skills and a professional appearance. Experience in retail, hospitality, or automotive service is welcome; a CA driver’s license and pre-employment background check are required.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Clean driving record & CA Driver’s License.
• Willing to submit to a pre-employment background check & drug screen.
• Basic understanding of vehicle system.
• Superior customer service skills.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understand of all services provided.
• Distribute work between technicians efficiently
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

Skills

Customer service

Communication

Time management

People management

Professional appearance

Driver's license

Background check

Vehicle systems

Customer service excellence

Job description

Mossy Honda in Lemon Grove, CA is seeking a Service Advisor to own the customer experience in the service lane. You greet owners, explain repairs, and coordinate with technicians to schedule service and keep the showroom flow smooth.

Ideal candidates are customer-service oriented, with strong communication skills and a professional appearance. Experience in retail, hospitality, or automotive service is welcome; a CA driver’s license and pre-employment background check are required.