Automotive Service Advisor — Growth & Training

Rountreemooreford; Gainesville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

Life insurance

Disability insurance

Health Savings Account

401(k) with company match

Paid Time Off

Employee discounts

Referral programs

Job summary

Volkswagen of Gainesville, part of Morgan Auto Group, is seeking a Service Advisor to join our on-site team in Gainesville, FL. You will greet customers, communicate service status, and coordinate repairs with technicians to ensure quality work and accurate billing.

The role emphasizes integrity, teamwork and outstanding customer service, with ongoing training and opportunities for advancement within automotive retail.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Answers the phone (can communicate with customers via, phone, text and email).
• Communicates effectively with customer about status of work.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customers’ written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspect every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

Job description

Volkswagen of Gainesville, part of Morgan Auto Group, is seeking a Service Advisor to join our on-site team in Gainesville, FL. You will greet customers, communicate service status, and coordinate repairs with technicians to ensure quality work and accurate billing.

The role emphasizes integrity, teamwork and outstanding customer service, with ongoing training and opportunities for advancement within automotive retail.