Automotive Service Advisor: Growth & Advancement

Sun Auto Tire & Service; Goodyear (AZ); On-site; USD 48,000 - 85,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance

401(k) Retirement Savings Plan with 0%

Discounted Services on Personal and IM

Advancement opportunities

Job summary

Sun Devil Auto, part of the Sun Auto Network, in Phoenix, is seeking a Sales and Service Advisor to greet customers, present service options, and provide accurate quotes while keeping customers informed. Compensation ranges from $48K to $85K depending on experience, with a robust benefits package listed below.

The role focuses on promoting services, documenting concerns, coordinating with technicians, and ensuring customer satisfaction. This is a full-time position with growth opportunities.

Qualifications

• High School Diploma or equivalent
• Must be at least 18 years old
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess current, valid driver’s license
• Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date
• Ability to work Monday - Saturday

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Skills

Customer service

Communication

Professional appearance

Driver's license

Education

State Inspector License or ability to obtain within 30 days

High School Diploma or equivalent

Job description

Sun Devil Auto, part of the Sun Auto Network, in Phoenix, is seeking a Sales and Service Advisor to greet customers, present service options, and provide accurate quotes while keeping customers informed. Compensation ranges from $48K to $85K depending on experience, with a robust benefits package listed below.

The role focuses on promoting services, documenting concerns, coordinating with technicians, and ensuring customer satisfaction. This is a full-time position with growth opportunities.