Automotive Service Advisor - Group 1 Toyota Hub City

Group 1 Automotive, Inc.; Lubbock (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Disability insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Professional training and advancement opportunities

Job summary

Group1 Automotive, Inc. is looking for an Automotive Service Advisor to enhance customer experience in Lubbock, Texas. Ideal candidates will bring a positive attitude and 2+ years of experience. The position offers competitive market pay, health, and dental insurance, along with a 401(k) plan and employee vehicle purchase options.

This opportunity is perfect for motivated individuals wanting to build a career with a leading automotive group.

Qualifications

• 2+ years of experience as an Automotive Service Advisor preferred.
• Positive attitude and strong client experience focus.
• Valid Driver’s License required.

Responsibilities

• Schedule and confirm appointments for customers.
• Communicate transparently about repair estimates.
• Maintain strong product knowledge for service needs.

Skills

Customer service

Communication skills

Basic computer skills

Education

High School Diploma or equivalent

Job description

Overview

Group 1 Toyota Hub City is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service. We are seeking an Automotive Service Advisor to join our team. This role is ideal for driven professionals who thrive in a fast‑paced service environment, enjoy working with customers, and can confidently recommend maintenance and repair services.

If you’re energetic, customer‑focused, and motivated by results, this is a great opportunity to grow your career with a respected automotive group.

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience
• Create transparent repair orders with accurate cost and time estimates
• Communicate with technicians and parts team to guarantee timely service completion
• Provide regular updates to customers on the status of their vehicle
• Maintain strong product knowledge to assist with service needs and warranty information

Qualifications

• 2+ years of Automotive Service Advisor experience is preferred.
• Positive & Friendly Attitude
• Interpersonal Communication skills
• Basic computer skills
• Strong desire to provide an exceptional client experience
• Ability to achieve targeted goals
• High School Diploma or equivalent
• Must have a Valid Driver’s License
• Must pass background check, MVR, and drug screening

What We Offer

• Market‑leading pay based on experience
• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.